Dedicated Hosting Support Options
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Our hosting support team is available to assist you with the management and maintenance of your dedicated server.
Basic Support (Included)
If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.
Examples of supported technical problems:
- Your server becomes unreachable due to a network failure within our facility.
- Your server becomes unreachable due to a hardware failure within our facility.
- Any errors that occur during our provisioning of your server.
- Errors that occur during the resetting of a password on a virtual dedicated server.
Other Basic Services:
- Basic diagnostic services for all standard installed services (such as DNS, email, FTP, HTTP, SSH, Remote Desktop, and most control Panel errors).
- Hardware diagnostic services to determine the functionality of hardware.
- Provide general instructions for basic Control Panel functions (Adding a domain, email, etc.).
- Assistance with increasing allocated IP addresses and SMTP Relays.
- Installation of Starfield Secure Certificates.
Expert Hands Service (Paid Support):
- Advanced diagnostic services.
- Troubleshooting and identification of problem and repair of standard installed services.
- Installation of 3rd party web-based software only
- Control Panel Add-ons
- MySQL/MSSQL Database imports and exports
- Setup of domains and hosting within a Control Panel.
- Enabling Remote database access
- Optimization, MySQL and Apache
- Port changes, e.g., SSH, RDC, etc.
- Dedicated Password resets
- Virtual Dedicated backup and restores
- USB Enclosure
- Installation of 3rd party SSL certificates
- Perform any instructions for control panel functions (Adding a domain, email, etc.)
- Migration of content from our shared hosting or servers
- PHP/ASP Modules
- Game Servers
Unsupported Items:
- 3rd party software installations.
- Any 3rd party scripts.
- Any backups or restores.
- Any server security related items.
- Any custom scripting or code development.
- Any search engine optimization.
- Anything that violates the Universal Terms of Service.
- IP tables configuration.
- Migrations from 3rd party servers.
- OS Hardening
Managed Hosting and Assisted Service Plans
Custom work, including items listed as unsupported items, are available under with Managed Hosting and Assisted Service Plans. Managed Hosting accounts come with limited access as well as some other restrictions. For more information, see:
