To test your FTP connection using the command line, follow these steps.
cmdand click OK.
dir > file.txtand hit the Enter key.
ls > file.txtand hit the Enter key.
This creates a file to test transferring data to your account.
ftp your hosting IP addressand hit Enter. If you are unsure of what your hosting account IP address is, you can find it listed under the Account Summary section of your Hosting Control Panel. You should now see a prompt for your login or user name.
If this does not happen, there is a connectivity issue. You will need to investigate any possible related issues, such as firewall settings, software problems or connectivity through your Internet Provider.
User OK/Logged inresponse.
If this results in a
Login failed response, then there is a username and password problem. Make sure you are using the username listed in the account Details, and if necessary reset the password using the hosting manager.
put file.txtand hit the Enter key. This should result in a
get file.txtand hit the Enter key. This should also result in the
quitand hit the Enter key. Then close the window.
If this process was successful, but your FTP program is still not working properly, the most common reason it does not work include:
If you are using Internet Explorer as an FTP program and having issues, it is recommended to download a standalone FTP client. There are many available and are easy to use. You may also want to close/disable any other software or firewalls that are running to eliminate any possible conflicts with the FTP program. It may also be beneficial to get assistance from someone that has technical experience with troubleshooting software or connectivity issues.