If you're sure you have the correct information to log in to your account, verify that you are logging into the correct Website and application.
|The URL of the website you're logging into||GoWebsite has multiple pages that look similar, but have different login credentials.
For example, if you have a GoWebsite.cn account, you cannot use those credentials to log in to secureserver.net and vice versa.
If you aren't sure which URL you should be using, you can find the appropriate links in emails we send you.
|Which application your credentials are for||Every product in your GoWebsite account can have a different set of login credentials.
For example, you cannot use your hosting account's FTP login credentials to log in to your GoWebsite account.
If you aren't sure which product you have credentials for, you can reset your password.
If you still cannot resolve the issue, you can submit a request to regain access to your account.