I updated my email address on my account, but am still getting messages at my old address.
There are three email addresses associated with your account: your main account contact information, the contact information for your domains, and your billing information. To ensure that all email messages related to your account are sent to the correct email address, please update all three of these to include the correct email address.
To Update Your Main Account Email Address
- Log in to your Account Manager.
- Go to the Settings tab.
- Click Account Security Settings.
- In the Email and Confirm Email fields, enter the new email address.
- In the Current Password field, enter your password, and then click Save Changes.
To Update Your Domain Contact Email Address
- Log in to your Account Manager.
- Next to Domains, click Launch.
- Select the domain(s) for which you want to update the email address, and then click Contact.
- Update the email address on all four tabs (Registrant, Admin, Technical, and Billing).
NOTE: You can also update the email address on any one tab, and then select Update all contact types with this contact information.
- Click OK.
If your domain has privacy enabled, the Contact icon remains grayed out. To update the email address for a domain with privacy, you must access your Domains by Proxy account and change the email address there. For more information, visit the Domains by Proxy website.
To Update Your Billing Contact Email Address
- Log in to your Account Manager.
- In the My Account section, click Payments, and then click Payment Methods.
- Select the payment method that you want to update, and then click Update Payment Option.
- In the Email field, enter your current email address, and then click Save Changes.
- Repeat steps 3 and 4 for each payment method that requires the new email address.
