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Moving Email Addresses from Exchange 2007 to Exchange 2010

Customers cannot initiate migrations from Hosted Exchange Email 2007 to Hosted Exchange Email 2010 directly. However, they can complete a manual recreation of their existing email addresses using Exchange 2010. If they want to do so, it's important to notify them of a few things:

  • They will experience an interruption to their email service while their new accounts are set up. How much downtime depends on how quickly the customer can change their MX records and finish setting up their Exchange 2010 mailbox. It can take a while.
  • They are responsible for backing up and exporting their currently-saved messages and contacts. Deleting their currently-in-use account completely removes their messages and contacts from our servers.

Also, to complete the manual migration from Hosted Exchange Email 2007 to Hosted Exchange Email 2010, the customer must have at least one free mailbox; this lets them create their new Hosted Exchange Email 2010 mailbox, while leaving their old Hosted Exchange Email 2007 mailbox active.

Because our Exchange 2010 accounts offer no new features for customers yet, we do not recommend they complete the move between Exchange 2007 and Exchange 2010 yet. We recommend customers wait until we release the automatic migration feature.

To Move Email Addresses from Hosted Exchange Email 2007 to Hosted Exchange Email 2010

  1. Export all of your information from your Hosted Exchange Email 2007 mailbox.

    You must complete this step before deleting your Exchange 2007 mailbox. If you do not, you lose all of its data.

  2. Set the mailbox to the original Preview Domain name. To do this, click Edit for the email address, select the XXXX.exhost1.secureserver.net Domain, and then click OK.
  3. Remove any aliases, forwarding accounts, or distribution lists for the Hosted Exchange Email 2007 address. For more information, see:
  4. Remove the email's intended domain name from the Hosted Exchange Email 2007 Organization.
  5. Create a new, differently-named Organization.
  6. Add the domain to the Hosted Exchange Email 2010 Organization.
  7. Have the customer change the following DNS records:
    • MX0presmtp.ex2.secureserver.net or presmtp.ex3.secureserver.net
    • CNAMEOWA pointed to mail.ex2.secureserver.net, mail.ex3.secureserver.net, or mail.ex4.secureserver.net
    • CNAMEautodiscover pointed to autodiscoverredirect.ex2.secureserver.net, autodiscoverredirect.ex3.secureserver.net, or mail.ex4.secureserver.net
  8. Create a new address in the Hosted Exchange Email 2010 Organization. For more information, see Getting Started With Microsoft Hosted Exchange Email.
  9. Move data from the Hosted Exchange Email 2007 address to the Hosted Exchange Email 2010 address. For more information, see Moving SharePoint in this article and Importing Your Information into Outlook.

    You must complete this step before deleting your Exchange 2007 mailbox. If you do not, you lose all of its data.

  10. Delete the Hosted Exchange Email 2007 email address. For more information, see Managing Your Hosted Exchange Email Mailboxes.

Repeat these steps with the customers for each Hosted Exchange Email 2007 account they want to migrate.

Moving SharePoint

You must manually move all of your SharePoint documents from your old SharePoint Website to the new one. This means you must download all of your SharePoint Website's documentation manually.

When moving your SharePoint Website, you lose all prior versioning of your documents unless you download each individual version.

Once you have set up your new SharePoint Website, you can then recreate the folder structure of your old SharePoint Website and then upload all of your documentation.

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