Retrieving Your Customer Number or Password Information
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After five failed login attempts your account will be locked. If your account has been locked or you don't remember your customer number or password, use our Account Retrieval System to retrieve or reset your login information.
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To Retrieve Your Customer Number
- Go to the Account Manager login page or the home page.
- Click the Retrieve My Password or Forgot your password? hyperlink.
- Select Retrieve Customer Number.
- From the Retrieve Customer Number panel, from the My list, select a product you own.
- In the is field, type the information for the product.
- In the Enter the security access code field, type the displayed numbers and letters.
- Click Continue.
- A message containing your Customer Number will be sent to the email address on file for this account. The name on the email address is masked for security purposes. The number of asterisks (*) represent the number of characters in the name. For example, john@email.com is ****@email.com, while jennifer@email.com is ********@email.com.
- If this email address is valid, click Continue, or
If you believe the email address is not valid, click Email Change Form and complete the form. Fax it to us with the necessary documentation to change the email address.
To Retrieve Your Password Hint
- Go to the Account Manager.
- Click the Forgot your password? hyperlink.
- Select Retrieve Password Hint.
- From the Retrieve Password Hint panel, in the Customer Number field, type your customer number or your user name.
- In the Street Address field, type your street address.
- In the Enter the security access code field, type the displayed numbers and letters.
- Click Continue. The Account Login page opens, and your password hint displays above the Password field.
To Reset Your Password
- Go to the Account Manager.
- Click the Forgot your password? hyperlink.
- Select Reset Password.
- From the Reset Password Authorization panel, in the Customer Number field, type your customer number.
- In Email address on account type the email address on file for this account.
- In the Enter the security access code field, type the displayed numbers and letters.
- Click Continue.
- A message containing a password reset authorization code will be sent to the email address on file for this account. Follow the instructions to use the authorization code to reset your password.
NOTE: The authorization code is valid for one reset and only for 2 hours from the time it was sent. If the authorization code expires or the reset fails, you must obtain a new authorization code email to attempt the password reset again.
