When you transfer a domain name to us, problems can occur. On the Pending Transfers page in the Domain Manager, the Status and Admin Email (Registrant Email for a .au) columns provide information on how to resolve problems with your transfers. Refer to the list below to resolve problems with your incoming transfers.
Normally, this status means that we are initiating your domain name transfer. However, if you registered or transferred the domain name in the past 60 days, ICANN policy says that you cannot transfer it. In this case, the Recommended Action for your transfer says, "You can only transfer domains that were last registered or transferred more than 60 days ago. We'll re-initiate this transfer when the domain is eligible."
A 60-day lock does not apply to .au domain names.
Your domain name will remain in this status until we can re-initiate the transfer (if it becomes eligible per ICANN policy), or until the transfer expires (30 days from purchase). If your transfer expires, contact our support team for assistance.
The Admin Email column displays the administrative contact's (admin) email address for the domain name, as listed in the Whois database. Depending on the situation, you might need to update your admin email address, update our records, or resend the transfer IDs to your admin email address. For more information, see How do I change my admin email address at my current registrar? and How do I resend the transfer IDs to my updated admin email address?
If you have a .au domain name, we will send transfer IDs and a confirmation email to the registrant contact's email address as it displays in the Whois database. If it is inaccurate, you should update it with your current registrar.
To prevent errors with domain name transfers to us, see Preparing to Transfer Domain Names to GoWebsite.
To prevent or resolve errors with transfers to another registrar, see Transferring Domain Names to Another Registrar.
For more information about the options available on the Pending Transfers page, see Understanding Pending Transfers in the Domain Manager.