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Verifying Contact Information for ICANN Validation

The Registrar Accreditation Agreement (RAA) with ICANN lets us act as a registrar and sell top-level domain names (TLDs) to our customers. ICANN — the organization that manages the Domain Name System (DNS) — refreshes their RAA agreement every few years and all registrars are required to remain compliant to continually sell and manage domain names. The most recent changes require us to verify registrant and shopper contact information.

We require email address OR phone number verification if:

  • A new domain is registered with unverified contact information.
  • A domain registrant updates their shopper email address or phone number with unverified information.
  • We are notified or have reason to believe that a shopper's contact info is invalid.

To Verify Registrant Contact Information for ICANN Validation

If you have a contact verification banner in your domain name account, or if your website is parked, you must log in to the account (or contact us by phone) associated with your domain to verify your email address is active and accurate.

  1. Log in to your GoWebsite account.
  2. Next to Domains, click Manage.
  3. If you see an orange notification banner at the top of the page, click Resend Verification Email. If you don't see a banner with the link in the Domain Control Panel, click on the domain name with a Pending WhoIs Verification status. The domain's page will have a banner with a resend button.
  4. Visit your email account, open the verification email, and click Verify your email address.

After verifying your contact information, our system will update your domain name from a Pending WhoIs status to a Verified status within 24 hours.

If you do not receive a verification email, you should:

  • Check your email spam and junk folders.
  • Update your registrant or shopper email address.
  • Make sure our email sales@secureserver.net isn't on your blocked sender list.

To Update Your Registrant or Shopper Email Address

If you did not receive a verification email from us, you might need to update your registrant or shopper email address, depending on which one requires verification. Use the appropriate instructions to complete the update process:

Change contact information

Change your account's street address

After you update your email address, visit your domain account and click the Resend Verification Email link. Visit your email account, open the verification email, and click Verify your email address.

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