Help Pages Shared Hosting – cPanel (Linux)

Shared Hosting – cPanel (Linux) Articles

Manually Updating Themes: While we recommend using WordPress' automatic updates , you can also manually update...
What does it mean to get hacked?: "Hacked" is a term you hear thrown around a lot — especially regarding websites...
Does your CGI service support socket connections or socket modules?: Our CGI service does not support the creation of socket connections or socket modules....
Where do I upload my CGI scripts and applications?: Server-side scripts and executables can be uploaded to any directory on your Website and...
What does it mean to host a domain?: Hosting (also known as website hosting or Web hosting) is the business of housing,...
Do you support PHP-Nuke?: All of our Linux® hosting accounts support the use of PHP-Nuke. Please check out...
Do you run PHP in safe mode on your Linux hosting servers?: No, we do not run PHP in safe mode on our Linux® hosting servers. For more...
Why aren't my website's images displaying?: Typically, there are two reasons why images might not display properly. Either your...
Do your hosting accounts support RSS feeds?: Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...
Do you support fsockopen?: Yes, we do. You can use fsockopen on all of our PHP-enabled hosting plans for TCP...
Do I need to change the permissions to files in my CGI directory?: Yes. CGI scripts must have 705 or 755 permissions to work correctly.
Do your shared hosting accounts support streaming video?: Streaming video is delivered directly from a Web server to an onscreen video player....
What is Python?: Python is a popular interpreted, interactive, object-oriented programming language...
How often do you empty the /tmp folder on your Linux hosting servers?: All "temp" files created in the /tmp directory on our Linux servers will be...
Can I use exec cmd or exec cgi in my SSI or SHTML files?: For security reasons, we do not let you use exec cmd or exec cgi in your SSI or...
Ruby Support: As of Jan. 23, 2014, we completely discontinued support for Ruby on all of our shared...
Using Server Variable ($_SERVER) Elements with PHP 5: Our Linux hosting accounts run in CGI mode. When PHP 5 runs in this mode, the server...
Can I use extensionless PHP files?: For security reasons, you cannot use extensionless PHP files on your website without...
How is my bandwidth usage calculated?: Bandwidth usage is a measure of website traffic. It is comprised of two traffic...
How many folders can I create in my hosting account's root?: The number of files and subdirectories in a given directory should be limited to a...
How long does it take to set up, upgrade, or downgrade my hosting?: Linux Initial setup of your Linux shared hosting takes 24-48 hours....
Do your shared hosting accounts support Java?: Hosting accounts purchased after July 11, 2011 do not support Java . Existing...
Do your Linux hosting plans support Non-parsed Headers?: No. Our hosting plans do not support non-parsed headers (NPH). If you have older CGI...
What is a script?: A script is a library of functionality that is easily incorporated into a website....
What is an application plugin?: Plugins extend the functionality of an existing application and are installed and...
What is CSS?: Cascading Style Sheets (CSS) make it faster and easier to create and maintain...
What is Perl?: Practical Extraction and Reporting Language (Perl) is an open-source scripting...
Can I run Magento on shared hosting?: You can run Magento® on Linux shared hosting, however, shared hosting will not...
What is FFmpeg? Can I install it on my shared hosting account?: FFmpeg is cross-platform software used to record, convert and stream audio and video....
Capturing Information Through Wireshark: If you have experienced issues with your website or email, we might need information...
Do you support ColdFusion?: No, our shared hosting environment does not support ColdFusion as of November 29, 2011.
What type of compression format should I use in PHPMyAdmin?: When exporting your database from PHPMyAdmin, you can choose to either compress your...
Managing Users in WordPress: WordPress® attributes every post to a user. With the Users menu in WordPress, you...
Managing Comments in WordPress: Comments on your WordPress® Website let your users leave feedback on individual posts...
Clarifying File Repository Violations: As we continue to strive for optimal website performance and availability for all of...
What is my database host name?: Because cPanel hosts your databases locally, use localhost as the database's...
Outgoing Email (SMTP) Limit: 500 outgoing messages/hour All email addresses on a cPanel shared hosting account...
Fixing Permalink Issues with WordPress: If you have a problem with your WordPress® installation's Permalinks, you can...
Maintaining Your WordPress Websites: Think of your website like an apartment; it requires maintenance. You don't just move...
Securing and Protecting Your WordPress Website: No one wants to be responsible for ruining everyone else's good time. No one wants to...
What is JetPack?: JetPack is a WordPress plugin that bundles some of the top WordPress features....
WordPress Plugins, the Internet, and You: Morrissey said, "I've seen it happen in other people's lives and now it's happening in...
What is a 404 Page?: A 404 page is an error page that displays when someone tries to access a page that...
Do your hosting accounts support active or passive FTP?: Our hosting accounts only support passive FTP. For this reason you need to make sure...
Which PHP file extensions can I use with my hosting account?: Linux hosting accounts support PHP 5. Depending on the contents of your .htaccess...
Why would I need additional (File Transfer Protocol) FTP users?: There are several reasons why you might consider creating an additional (File Transfer...
What is Concrete5?: Concrete5 is a free, open-source content management system (CMS) similar to...
Troubleshooting Joomla! SEF URLs: Joomla!® lets you use Search Engine Friendly (SEF) URLs for your website, which...
Do you disable any PHP functions on your Linux hosting accounts?: The PHP 5 function register_globals is turned off by default. To change the status of...
Can I edit my Website's content without having to FTP?: Yes, you can create new and edit existing files through the File Manager in your...
What is the name of my hosting account's relay server?: The relay server you need to use in your code depends on the type of hosting you use,...
Windows 7: Create FTP Connection: You can use Microsoft® Windows 7 to connect to your hosting account and upload...
Setting cPanel Email Default Addresses: cPanel email's Default Addresses are also known as "catch-alls." With a Default...
What FTP software do you recommend?: There are a number of popular FTP clients available online. We recommend:...
How many files can a shared hosting directory hold?: The number of files per directory you can use depends on the type of hosting you have:...
My Email Stopped Working After Setting up My Hosting: If your email stopped working when you set up your cPanel shared hosting account, this...
Sending Form Mail with cPanel and Plesk Shared Hosting: To send form mail for a website hosted on your cPanel or Plesk shared hosting account(...
Malicious WordPress Plugins: Plugins let you add and customize WordPress' features. WordPress keeps a repository of...
Linux Permissions Definitions: There are two types of general permissions and three types of advanced permissions...
Troubleshooting FileZilla FTP Connections: If you have problems establishing an FTP connection to your hosting account using...
Restore MySQL Database from Another Host: You can restore MySQL databases you created at another hosting company. To do so, you...
Optimize Table in MySQL: Optimizing your database removes the gaps in data or "overhead" that can occur when...
A Primer on Website Stats: Business websites benefit from getting information about their visitors: where they...
Adobe Muse: How to Publish a Website: If you created a website using Adobe Creative Cloud (CC) Muse, you can use its...
Where can I download my shared hosting backups?: Where you can download your backups you create depends on which type of backup you...
What is my FTP port?: Use port 21 when you're connecting an FTP client to your hosting account. Next...
Keeping Your WordPress Website Secure: Online security is a big deal. Here are a few tips to keep your WordPress® website...
Change a Secondary Domain's Root Folder: If you have either a Deluxe , Premium , Unlimited , or Ultimate hosting account,...
Should I choose a Windows or Linux hosting account?: If you've already decided you need a hosting account, you might get slipped up when...
Restore My Database: You can restore your database from a backup if it got hacked or damaged. How you...
Back up My Databases: You should always keep backups of your database — there's no other way to...
Add Subdomain: You can host websites on subdomains using your hosting account by adding the subdomain...
What is my SFTP port?: Use port 22 when you're using SFTP to connect to your hosting account. Next step...
Do I need a dedicated IP?: You only need to add a dedicated IP address to your shared hosting account if you want...
Checking Your Account Status: You may have to wait up to 48 hours before you can upload files to your account (FTP),...
Removing Dedicated IP Addresses from Your Hosting Account: You can remove a dedicated IP from your hosting account. To Remove the Dedicated IP...
What type of hosting account do I have?: Many of our hosting accounts offer different features from one another. Fortunately,...
Setting up cPanel Auto Responders: cPanel email lets you create an auto responder, which automatically replies to email...
Accessing cPanel Email Forwarders: cPanel email offers two options for email forwarding: Forwarders send a copy...
Creating cPanel Email Filters: cPanel lets you create two types of email filters: Account level filters...
Enabling cPanel Hot Link Protection: To prevent other Websites from using your bandwidth by directly linking to files on your...
Importing Email Accounts/Forwarders into cPanel: You can import a set of email accounts or forwarders into cPanel, creating addresses...
Block IP Addresses: cPanel lets you block IP addresses from accessing your hosting account using the IP...
Working with cPanel's Logs/Metrics: cPanel offers a number of different monitoring and statistic tools to help you...
Enabling Spam Assassin in cPanel: Our cPanel hosting accounts let you use SpamAssassin™ to help prevent spam from...
Logging in to cPanel Shared Hosting: Logging in to cPanel lets you control your hosting account, letting you upload files,...
View Your Database Details: After creating your database, you can find its details, including its hostname, in...
Configure MIME Types: cPanel shared hosting accounts offer a built-in MIME type tool. To Change Your...
Edit FTP Users: You can easily edit the password and working directory for FTP users. Log in...
Set Permissions: You can set different directory permissions for each of the directories in your Linux...
Preview Your Website: You can preview what your domain's website looks like before making it visible on the...
Enable SSH: SSH is a secure method of connecting to your hosting account to upload files, move...
Connect to Databases Remotely: Connecting remotely to a database lets you manage it using tools like MySQL Query...
Manage DNS for Your Hosting Account: If you need to change your hosted domain's DNS, you can access our DNS manager through...
Remove Domains: If you no longer want to host a secondary domain name on your hosting account, you can...
View Website Traffic Statistics: Our hosting accounts let you view statistics about your website's traffic....
Change Your Control Panel's Language: You can use your control panel in a large number of languages. Log in to your...
What is my website's root directory?: The root directory of your website is the content that loads when visitors access your...
Rename Files: You can rename files you've uploaded to your hosting account. Log in to your...
Create Files: You can create new files on your hosting account that use any extension. Log...
Create Directory: You can create new directories on your hosting account. Log in to your...
Delete Directories: You can delete directories and any files in them from your hosting account....
Download Files: You can download files from your hosting account onto your local computer....
Create Copy of a File Folder: You can create exact copies of files on your hosting account. Log in to your...
Move Files or Folders Between Directories: You can move files on your hosting account between different directories. Log...
Delete File or Folder: You can delete individual files from your hosting account. Log in to your...
How to Compress Files: You can compress multiple files together to create a single file. This is also known...
Manage Your Hosting Account Subdomains: Subdomains let you create memorable addresses and easy ways to access areas of your...
My Data Center Migration Failed: If you tried changing your hosting account's data center and it failed, there are a...
Request an SSL Certificate: After you purchase an SSL certificate , you need to request it for the website's...
What is my FTP host or address?: Your FTP client (e.g. FileZilla) will let you use either of these as the FTP address...
Resolving Google Safe Browsing Issues: If the following image displays when you visit your website, it's been blacklisted by...
Can I create additional logins for my cPanel shared hosting account?: No. You cannot create additional logins for your cPanel shared hosting account....
What is the path to sendmail on my Linux hosting plan?: The path to sendmail on our Linux hosting servers is: /usr/lib/sendmail
Connecting to a MySQL Database on Your Linux Hosting Account Using PHP: Below is a code sample for connecting to a MySQL database using PHP. <?php...
Connecting to a MySQL Database Using CGI/Perl: This example describes using CGI/Perl to connect to a MySQL Database....
What is the path to Python on my hosting account?: You can use Python with CGI on our shared hosting accounts. To use Python, you need...
Can I add Perl Modules to my hosting account?: No, you cannot add additional Perl Modules to the server. However, we have installed...
What is CURL?: CURL = Client URL Library cURL is supported on almost all hosting accounts (...
Enabling Joomla! Search Engine Friendly URLs: Joomla! lets you use Search Engine Friendly (SEF) URLs for your website, which can...
Using an SSL with Your WordPress Admin Control Panel: You need an SSL certificate installed and set up on your shared hosting account before...
Rewriting .htaccess Files for SEF URLs in Joomla!: To enable Search Engine Friendly (SEF) URLs in Joomla!®, you must first enable...
Changing cPanel Shared Hosting Account's PHP Error Handling: You can prevent cPanel shared hosting accounts from displaying PHP error messages on...
Setting up Custom-Defined PHP Error Logs in cPanel: cPanel offers built-in error logging, but it doesn't catch errors generated from PHP...
WordPress Compromise: TimThumb: TimThumb is a tool used by WordPress themes and plugins to resize images. Old versions...
Accessing Git on Your cPanel Shared Hosting Account: Our cPanel shared hosting accounts come with Git pre-installed (i.e. you don't have...
What is my absolute path?: cPanel absolute hosting paths are: /home/ username /public_html/ Where...
Create Cron Jobs: Cron is a standard Linux feature that lets you schedule tasks, called "Cron Jobs," to...
Joomla!: Remote Command Execution Vulnerability (0-Day: Dec. 12, 2015): All Joomla!® users need to patch their installations due to a vulnerability...
Add Addon Domains to Host Multiple Websites: If you want to host a website besides your primary domain name, you can use cPanel's...
What is cPanel?: cPanel is a control panel that lets you easily manage many aspects of your account,...
What is MySQL?: MySQL is an open-source relational database used by many websites to store and...
Why isn't my website displaying?: If your website isn't displaying after you have uploaded your files, check the...
Common Web Page Errors: HTTP status codes are three-digit numbers that provide Web browsers with information...
Securing WordPress Admin in Linux: This article shows you how to add an additional password to your wp-admin folder under...
Move Your Website to GoWebsite (Shared Hosting): If you have a hosting account somewhere else, but you want to move it to us (thank...
Getting Started with Hosting (cPanel): If you're new to hosting or cPanel, this article will help you get started. 1. Set...
Importing MySQL Databases via SSH: Servers without a control panel (such as cPanel, Plesk, or Simple Control Panel) do...
PCI Compliance: At this time, the only GoWebsite products that offer PCI compliance are Online Store...
Restore My Website: You can restore your website from a backup if it got hacked or damaged. How you...
Resetting cPanel Email Passwords: There are two ways to change your cPanel email password, based on whether or not you...
WordPress Compromise: Spam Content: We've detected a compromise affecting some WordPress Websites. In this compromise,...
Restoring Installatron Websites from Backups: If you installed an application on your cPanel shared hosting account through...
FileZilla Errors: "The Server's Certificate Is Unknown" & ECONNREFUSED: You might receive the following error when trying to connect to your cPanel shared...
Add Domains/Websites: You can add domain names to any type of hosting account. However, what you can do with...
Install Zen Cart: If you have a cPanel shared hosting account, you can install Zen Cart (a popular...
Log in to Your Zen Cart Admin: Logging in to Zen Cart's admin to administer your Website requires you to find your...
Improve Slow Zen Cart Websites: If your Zen Cart Website is slow, there are a lot of things you can do to improve its...
You are not allowed to add more than 0 addon domains. The domain was not setup.: You might receive the following error message when trying to add a domain name to your...
Uninstalling WordPress or Joomla! (Manual Install): If you no longer want to use WordPress® or Joomla!®, you can uninstall or...
Joomla! Module Security Compromise: mod_Administrator: We've detected a compromise affecting Joomla!® installations. In this compromise,...
Install Applications: Your hosting account has a built-in tool to make installing applications - like...
Website Errors: 503 Service Temporarily Unavailable: 503 Service Temporarily Unavailable errors are most often caused by your Website having...
Change Your Account's Domain: Changing the primary domain name on a hosting account lets you change the domain name...
Publishing and Editing Posts in WordPress: WordPress® posts are the entries that display in reverse chronological order on...
Finding Your Account's PHP Version Using Phpinfo: The easiest way to find your PHP settings for an account is to upload a PHP info...
Connecting to MySQL Using PHP: You can access MySQL databases directly through PHP scripts. This lets you read and...
Add a Dedicated IP Address: If you want to use a dedicated IP address, you can add one to your account. For more...
Helpful WordPress Articles: Hosting a WordPress® website can be simple and exciting. The following articles...
Log in to WordPress: To use WordPress, you need to log in to the WordPress Dashboard. No matter how or...
Activating and Deactivating Plugins in WordPress: WordPress offers a large number of plugins to add functionality to your Website. They...
Troubleshooting Plugin Issues in WordPress: If you encounter slowness or errors on your WordPress Website, your plugins might be the...
Customizing Settings in WordPress: The Settings menu in the WordPress Dashboard helps you handle the configuration of...
Enable Debug Errors in WordPress: Setting WP_DEBUG to true in your wp-config.php will enable the debug mode...
Add and Edit Content in WordPress: It's easy to add and edit content on your WordPress website using Page Builder....
Manage Hosting Account Domains: After you set up your hosting account, you can manage the domains it uses:...
Change the Font Style in WordPress: You can use the default WordPress editor to change the font style that is used on your...
How do each of cPanel's resources affect my Website?: With shared hosting accounts, many customers' websites share the same servers and...
PHP Upload Limits on Shared Hosting: Your default PHP upload limit depends on the type of hosting account you have ( What...
Which components does my hosting support?: Some websites need particular components to function correctly. Check this list to...
Change the Footer in WordPress: You can manually make changes to the PHP code in the footer of your WordPress Website....
Change the Header in WordPress: You can manually make changes to the PHP code in the header of your WordPress Website....
Install a Plugin in WordPress: You can install a WordPress plugin using the available plugins in WordPress, or...
Create and Activate a Child Theme in WordPress: When customizing a theme, it is recommend to create a child theme to make changes to....
Find Your Account's MySQL Version: A database's version of MySQL doesn't change once you created it. If you are...
Using Page Builder in WordPress: Here's a collection of essential WordPress Page Builder tasks. This does not include...
Identifying Malicious Redirects on Your Website: If attackers compromise your Website, they might insert malicious code that redirects...
php.ini/.user.ini Changes Not Taking Effect: If you made changes to your Website's PHP initialization file ( php.ini or .user.ini )...
Reset Your Website Application (CMS) Password

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