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Manually Updating Themes

While we recommend using WordPress' automatic updates , you can also manually update...

What does it mean to get hacked?

"Hacked" is a term you hear thrown around a lot — especially regarding websites...

Does your CGI service support socket connections or socket modules?

Our CGI service does not support the creation of socket connections or socket modules....

Where do I upload my CGI scripts and applications?

Server-side scripts and executables can be uploaded to any directory on your Website and...

What does it mean to host a domain?

Hosting (also known as website hosting or Web hosting) is the business of housing,...

Do you support PHP-Nuke?

All of our Linux® hosting accounts support the use of PHP-Nuke. Please check out...

Do you run PHP in safe mode on your Linux hosting servers?

No, we do not run PHP in safe mode on our Linux® hosting servers. For more...

Why aren't my website's images displaying?

Typically, there are two reasons why images might not display properly. Either your...

Do your hosting accounts support RSS feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...

Why do files in my icons directory not display?

Unfortunately, you cannot use "icons" as a directory name in your Linux...

Do you support fsockopen?

Yes, we do. You can use fsockopen on all of our PHP-enabled hosting plans for TCP...

Do I need to change the permissions to files in my CGI directory?

Yes. CGI scripts must have 705 or 755 permissions to work correctly.

Do your shared hosting accounts support streaming video?

Streaming video is delivered directly from a Web server to an onscreen video player....

Can I add ColdFusion to my hosting account?

No, Cold Fusion is no longer available as an add-on item to our hosting products.

What is Python?

Python is a popular interpreted, interactive, object-oriented programming language...

How often do you empty the /tmp folder on your Linux hosting servers?

All "temp" files created in the /tmp directory on our Linux servers will be...

Can I use exec cmd or exec cgi in my SSI or SHTML files?

For security reasons, we do not let you use exec cmd or exec cgi in your SSI or...

Ruby Support

As of Jan. 23, 2014, we completely discontinued support for Ruby on all of our shared...

Using Server Variable ($_SERVER) Elements with PHP 5

Our Linux hosting accounts run in CGI mode. When PHP 5 runs in this mode, the server...

Can I use extensionless PHP files?

For security reasons, you cannot use extensionless PHP files on your website without...

How is my bandwidth usage calculated?

Bandwidth usage is a measure of website traffic. It is comprised of two traffic...

How many folders can I create in my hosting account's root?

The number of files and subdirectories in a given directory should be limited to a...

How long does it take to set up, upgrade, or downgrade my hosting?

Linux Initial setup of your Linux shared hosting takes 24-48 hours....

Do your shared hosting accounts support Java?

Hosting accounts purchased after July 11, 2011 do not support Java . Existing...

Do your Linux hosting plans support Non-parsed Headers?

No. Our hosting plans do not support non-parsed headers (NPH). If you have older CGI...

What is a script?

A script is a library of functionality that is easily incorporated into a website....

What is an application plugin?

Plugins extend the functionality of an existing application and are installed and...

What is CSS?

Cascading Style Sheets (CSS) make it faster and easier to create and maintain...

What is Perl?

Practical Extraction and Reporting Language (Perl) is an open-source scripting...

Can I run Magento on shared hosting?

You can run Magento® on Linux shared hosting, however, shared hosting will not...

What is FFmpeg? Can I install it on my shared hosting account?

FFmpeg is cross-platform software used to record, convert and stream audio and video....

Capturing Information Through Wireshark

If you have experienced issues with your website or email, we might need information...

Do you support ColdFusion?

No, our shared hosting environment does not support ColdFusion as of November 29, 2011.

What type of compression format should I use in PHPMyAdmin?

When exporting your database from PHPMyAdmin, you can choose to either compress your...

Customizing Settings in WordPress

The Settings menu in the WordPress Dashboard helps you handle the configuration of...

Managing Users in WordPress

WordPress® attributes every post to a user. With the Users menu in WordPress, you...

Publishing and Editing Posts in WordPress

WordPress® posts are the entries that display in reverse chronological order on...

Managing Comments in WordPress

Comments on your WordPress® Website let your users leave feedback on individual posts...

Clarifying File Repository Violations

As we continue to strive for optimal website performance and availability for all of...

What is my database host name?

Because cPanel hosts your databases locally, use localhost as the database's...

Outgoing Email (SMTP) Limit

500 outgoing messages/hour All email addresses on a cPanel shared hosting account...

Fixing Permalink Issues with WordPress

If you have a problem with your WordPress® installation's Permalinks, you can...

Maintaining Your WordPress Websites

Think of your website like an apartment; it requires maintenance. You don't just move...

Securing and Protecting Your WordPress Website

No one wants to be responsible for ruining everyone else's good time. No one wants to...

What is JetPack?

JetPack is a WordPress plugin that bundles some of the top WordPress features....

WordPress Plugins, the Internet, and You

Morrissey said, "I've seen it happen in other people's lives and now it's happening in...

What is a 404 Page?

A 404 page is an error page that displays when someone tries to access a page that...

Do your hosting accounts support active or passive FTP?

Our hosting accounts only support passive FTP. For this reason you need to make sure...

Which PHP file extensions can I use with my hosting account?

Linux hosting accounts support PHP 5. Depending on the contents of your .htaccess...

Why would I need additional (File Transfer Protocol) FTP users?

There are several reasons why you might consider creating an additional (File Transfer...

What is Concrete5?

Concrete5 is a free, open-source content management system (CMS) similar to...

Troubleshooting Joomla! SEF URLs

Joomla!® lets you use Search Engine Friendly (SEF) URLs for your website, which...

Do you disable any PHP functions on your Linux hosting accounts?

The PHP 5 function register_globals is turned off by default. To change the status of...

Can I edit my Website's content without having to FTP?

Yes, you can create new and edit existing files through the File Manager in your...

What is the name of my hosting account's relay server?

The relay server you need to use in your code depends on the type of hosting you use,...

Windows 7: Create FTP Connection

You can use Microsoft® Windows 7 to connect to your hosting account and upload...

Setting cPanel Email Default Addresses

cPanel email's Default Addresses are also known as "catch-alls." With a Default...

What FTP software do you recommend?

There are a number of popular FTP clients available online. We recommend:...

How many files can a shared hosting directory hold?

The number of files per directory you can use depends on the type of hosting you have:...

My Email Stopped Working After Setting up My Hosting

If your email stopped working when you set up your cPanel shared hosting account, this...

Sending Form Mail with cPanel and Plesk Shared Hosting

To send form mail for a website hosted on your cPanel or Plesk shared hosting account(...

Malicious WordPress Plugins

Plugins let you add and customize WordPress' features. WordPress keeps a repository of...

WordPress: Fixing Common Security Vulnerabilities

If your Website uses WordPress, you'll need to make sure you fix it whenever new security...

Linux Permissions Definitions

There are two types of general permissions and three types of advanced permissions...

Manage Hosting Account Domains

After you set up your hosting account, you can manage the domains it uses:...

Troubleshooting FileZilla FTP Connections

If you have problems establishing an FTP connection to your hosting account using...

Restore MySQL Database from Another Host

You can restore MySQL databases you created at another hosting company. To do so, you...

Optimize Table in MySQL

Optimizing your database removes the gaps in data or "overhead" that can occur when...

Troubleshooting WordPress Plugin Issues

If you encounter slowness or errors on your WordPress® Website, your plugins might be...

A Primer on Website Stats

Business websites benefit from getting information about their visitors: where they...

Adobe Muse: How to Publish a Website

If you created a website using Adobe Creative Cloud (CC) Muse, you can use its...

Where can I download my shared hosting backups?

Where you can download your backups you create depends on which type of backup you...

Configuring Filezilla for FTPS Explicit

When using Filezilla, select the FTP over explicit TLS encryption option to secure...

Fixing Your Drupal Website (Drupalgeddon)

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What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

What is my FTP port?

Use port 21 when you're connecting an FTP client to your hosting account. Next...

Keeping Your WordPress Website Secure

Online security is a big deal. Here are a few tips to keep your WordPress® website...

Change a Secondary Domain's Root Folder

If you have either a Deluxe , Premium , Unlimited , or Ultimate hosting account,...

Which components does my hosting support?

Some websites need particular components to function correctly. Check this list to...

My website was hacked. What should I do?

First off, if your Website was hacked, you have our sympathy. It's really frustrating...

Should I choose a Windows or Linux hosting account?

If you've already decided you need a hosting account, you might get slipped up when...

Dreamweaver CS4: Publish Your Website

After building your website with Adobe Dreamweaver®, you can publish it to your...

Why is my WordPress Website running slowly?

Every time a visitor goes to your WordPress® blog, the server processes PHP...

WordPress: Change Domain, Hosting, or Directory Troubleshooting

If you do something that changes the URL of your WordPress® Website, you need to...

Publishing Your Website with Dreamweaver CS5

After building your website with Adobe Dreamweaver®, you can publish it to your...

Previewing Your WordPress Website

You previewed your WordPress Website and almost everything was broken. What the heck?...

Fixing Broken Links After Moving Your WordPress Website

Sometimes you need to update broken links when you change your WordPress® domain...

Dreamweaver CS6: Publish Your Website

After building your website with Adobe Dreamweaver®, you can publish it to your...

What is .htaccess?

Using .htaccess files lets you control the behavior of your Website or a specific...

How many visitors can view my Website at once?

While we do not limit the number of visitors that can view your website, we do limit...

Upgrading Your WordPress Installation to a New Version

There are several steps to upgrading your WordPress® installation. Your first...

Accessing Your Server Using Putty

You can use the Putty SSH client to access your Linux dedicated or Virtual Private...

Export MySQL Databases

You have two options when exporting your MySQL database. You can either export the...

Specifying a New Default Document Root on Your Hosting Account

This procedure is available for Linux Deluxe or Premium Windows hosting accounts. To...

Connect to Your Server or Shared Hosting Account with SSH

All of our Linux-based shared hosting accounts ( more info ) and servers (VPS or...

Using Microsoft Expression Web 4 to Create and Upload Your Website

This article describes how to use Microsoft Expression Web 4 to connect to your Web...

Password Protect Directories

If you want to restrict access to directories on your website, you can use your...

Why does my website not display correctly?

If you cannot see your website after you upload your Website content, here are a few...

What is a Websitemap?

A Websitemap informs search engines that individual pages on your Website are new or...

Getting Started with WordPress

No more is a blog just a single page with a "what I did at the store today" kind of...

Navigating WordPress

With WordPress®, you can manage anything from a simple personal Website with just a...

How many websites can I host with one shared hosting account?

Depending on the kind of hosting account you have, you can either host multiple,...

Disabling APC on Your Hosting Account

If you want to disable Alternative PHP Cache (APC), you can do so by modifying your...

Restore My Database

You can restore your database from a backup if it got hacked or damaged. How you...

Back up My Databases

You should always keep backups of your database — there's no other way to...

What is a dedicated IP?

A dedicated IP (Internet Protocol) is a unique Internet address dedicated exclusively...

Add a Dedicated IP Address

If you want to use a dedicated IP address, you can add one to your account. For more...

Add Subdomain

You can host websites on subdomains using your hosting account by adding the subdomain...

php.ini/user.ini Changes Not Taking Effect

If you made changes to your Website's PHP initialization file ( php.ini or user.ini )...

What is my SFTP port?

Use port 22 when you're using SFTP to connect to your hosting account. Next step...

Do I need a dedicated IP?

You only need to add a dedicated IP address to your shared hosting account if you want...

Canceling Your Hosting Account

Canceling your hosting account removes your website's files from our servers. Be sure...

Upgrading or Downgrading Your Hosting Account

If you find that you need additional space, bandwidth, or features for your website,...

Checking Your Account Status

You may have to wait up to 48 hours before you can upload files to your account (FTP),...

Removing Dedicated IP Addresses from Your Hosting Account

You can remove a dedicated IP from your hosting account. To Remove the Dedicated IP...

What type of hosting account do I have?

Many of our hosting accounts offer different features from one another. Fortunately,...

Setting up cPanel Auto Responders

cPanel email lets you create an auto responder, which automatically replies to email...

Accessing cPanel Email Forwarders

cPanel email offers two options for email forwarding: Forwarders send a copy...

Creating cPanel Email Filters

cPanel lets you create two types of email filters: Account level filters...

Enabling cPanel Hot Link Protection

To prevent other Websites from using your bandwidth by directly linking to files on your...

Importing Email Accounts/Forwarders into cPanel

You can import a set of email accounts or forwarders into cPanel, creating addresses...

Block IP Addresses

cPanel lets you block IP addresses from accessing your hosting account using the IP...

Enable cPanel's Leech Protect

If you have areas of your Website with restricted access, you can make sure the security...

Working with cPanel's Logs/Metrics

cPanel offers a number of different monitoring and statistic tools to help you...

Enabling Spam Assassin in cPanel

Our cPanel hosting accounts let you use SpamAssassin™ to help prevent spam from...

Adding Domain Aliases to Your cPanel Shared Hosting Account

Using Aliases, cPanel lets you add domains to your hosting account and have them load...

Logging in to cPanel Shared Hosting

Logging in to cPanel lets you control your hosting account, letting you upload files,...

Installing a UCC Certificate for cPanel Addon Domains

If you want to use an SSL connection for one of your cPanel shared hosting account's...

Start over (Erase All Content)

With our cPanel and Plesk shared hosting accounts ( more info ), you can easily start...

Migrating Your cPanel Website from Another Host to GoWebsite

If you want to migrate your Website hosted by another company to GoWebsite, you can use...

Set a Custom 404 Page

404 pages display when someone tries to access a page on your website that doesn't...

Set up Your Account

After you purchase a hosting plan, you need to set it up before you can use it to host...

View Your Database Details

After creating your database, you can find its details, including its hostname, in...

Find Your Account's MySQL Version

A database's version of MySQL doesn't change once you created it. If you are...

Configure MIME Types

cPanel shared hosting accounts offer a built-in MIME type tool. To Change Your...

Remove FTP Users

You can remove specific users' FTP access to your account. You can only remove...

Edit FTP Users

You can easily edit the password and working directory for FTP users. Log in...

Set Permissions

You can set different directory permissions for each of the directories in your Linux...

Reset Database User Passwords

You can log in to your website's databases as one of the users you created. If you...

View or Change Your PHP Version

Your cPanel account displays its PHP version on its home page. Log in to your...

Preview Your Website

You can preview what your domain's website looks like before making it visible on the...

Enable SSH

SSH is a secure method of connecting to your hosting account to upload files, move...

Connect to Databases Remotely

Connecting remotely to a database lets you manage it using tools like MySQL Query...

Manage DNS for Your Hosting Account

If you need to change your hosted domain's DNS, you can access our DNS manager through...

End PHP Processes

On Linux® hosting accounts, you can view and end certain types of connections to...

Delete Database

If you no longer need them, you can delete databases from your account. Before...

Find Your Website's Nameservers

To make your website visible on the Internet, you need to point your domain name to...

Remove Domains

If you no longer want to host a secondary domain name on your hosting account, you can...

Change Your Account's Domain

Changing the primary domain name on a hosting account lets you change the domain name...

View Website Traffic Statistics

Our hosting accounts let you view statistics about your website's traffic....

Change Your Control Panel's Language

You can use your control panel in a large number of languages. Log in to your...

What is my website's root directory?

The root directory of your website is the content that loads when visitors access your...

Log in to phpMyAdmin

phpMyAdmin lets you manage MySQL databases. You can change database values, run...

Rename Files

You can rename files you've uploaded to your hosting account. Log in to your...

Create Files

You can create new files on your hosting account that use any extension. Log...

Create Directory

You can create new directories on your hosting account. Log in to your...

Delete Directories

You can delete directories and any files in them from your hosting account....

Download Files

You can download files from your hosting account onto your local computer....

Create Copy of a File Folder

You can create exact copies of files on your hosting account. Log in to your...

Move Files or Folders Between Directories

You can move files on your hosting account between different directories. Log...

Delete File or Folder

You can delete individual files from your hosting account. Log in to your...

How to Compress Files

You can compress multiple files together to create a single file. This is also known...

Unzip Files

You can unzip any zipped (also known as compressed/archived) files on your hosting...

Edit Files

You can edit the contents of any text-based files on your hosting account. Before...

Manage Your Hosting Account Subdomains

Subdomains let you create memorable addresses and easy ways to access areas of your...

Check Your Account's Resource Usage

Your account displays the amount of each resource it's using, as well as its maximum....

How do each of cPanel's resources affect my Website?

With shared hosting accounts, many customers' websites share the same servers and...

What file displays when someone browses to my domain name?

When a visitor types your domain name in to their browser they are automatically...

Reschedule Your Data Center Migration

If you scheduled a migration for your website to a new data center , as long as the...

My Data Center Migration Failed

If you tried changing your hosting account's data center and it failed, there are a...

Change Your Data Center

To improve the speed of your website for its primary audience, you should choose the...

Find Your FTP Login/Username

To upload content to your website, you need your FTP username and password. This...

Move from Free Classic Linux Hosting to cPanel

When you upgrade from Classic hosting to cPanel, you will need to move your website....

Software Differences Between Classic Linux Hosting and cPanel

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Move Your Web Application to cPanel with Installatron

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Changing Your Email Destination with cPanel Shared Hosting

cPanel offers email service that's hosted locally on your cPanel account itself....

Domain Registration

Pay less for website domain names. Register your own .com, .net or .org for as low as $10.18 per year. We have everything you need to get online with your new domain.

Website Builder

For as little as $3.89 per month you can build your Website online with Website Builder using our easy to use professional templates. Play Video - Demo

Quick Shopping Cart

Build and run your own successful online store in minutes. You're just five easy steps away! Shopping Cart works with Google® and eBay® Play Video

Website Hosting

Everything needed to give your website the high-performance home it deserves.  Protect transactions and secure your customer's data with a SSL Certificate

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