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Subscribers Opting in and Out

How Do Subscribers Opt-In or Subscribe? For gathering brand new subscribers, we...

Display Options for Comparing Mailing Statistics

For the pages that show multiple mailings, simultaneously, you have different options...

Editing Company Name and Address

The company name and physical address on your account are the details that are...

Difference Between Autoresponders and Scheduled Emails

An Autoresponder, is for sending out a series of emails at a specific interval, in...

Deleting Contacts Is Permanent

You are able to delete contacts from your subscribers, one-at-a-time or in bulk,...

Changing a Campaign After Sending

If you change a campaign after you've already sent it, then the original version is...

Add Contacts to a New List

While importing contacts to your subscribers, you can create an entirely new list for...

Suppression Reason Explained: Unconfirmed

When a contact subscribes through one of your double opt-in signup forms , that...

Suppression Reason Explained: By Me

Whenever you manually suppress a contact in your account, they are added to the...

What is frontapp.com?

Some of our support departments use frontapp.com to communicate with our customers...

Advanced Search Techniques

So, you wanna get fancy? The advanced search techniques let you search and sort your...

Increase Your Open Rate with Subject Lines

The goal of subject lines is to encourage readers to open your email and take action....

Pausing an Autoresponder

You can definitely pause a Email Marketing Autoresponder, after you've started it....

CASL: The Canadian Anti-Spam Legistlation

Just about every country has some type of legislation in effect, that governs spam...

Unsubscribe Requests Are Handled Automatically

Email Marketing takes care of unsubscribes for you, automatically! But, sometimes...

Analytics Explained: Accepted

What Does "Accepted" Mean In my Email Statistics? Accepted means the campaign was...

Analytics Explained: Bounced

What Is A Bounce? In email reporting, a bounce is a email address that is not...

Analytics Explained: Engaged

What Does "Engaged" Mean In My Email Analytics? The Engaged statistic includes all...

Analytics Explained: Viewed

What Does "Viewed" Mean? In email analytics, the viewed statistic refers to all your...

All About Signup Forms

Email signup forms (also known as "web forms"), are subscription boxes you can add to...

Google Analytics Link Tracking Generation

How do you generate the proper Google Analytics UTM parameters (also called UTM...

Avoiding Email Inbox Spam Filters

Email Marketing takes all possible actions to ensure your email gets through to your...

What happens when you import duplicate contacts?

The best part is, it's all handled for you. Whether you have duplicates in your...

Suppression Reason Explained: Marked as Spam

Email Marketing maintains feedback loops with multiple Internet Service Providers...

The Forward to a Friend Link

All Email Marketing email newsletters include a Forward button, or link, in the...

SurveyMonkey Addon

Integrate your SurveyMonkey account with Email Marketing, to insert your survey links...

Add Subscribers by Uploading a File

You can add subscribers to your Email Marketing account in bulk, just by uploading a...

What is the suppressed list?

The suppressed list is your "Do not send to" list. Anyone in the suppressed list can't...

What happens when you send to lists with overlapping contacts?

It's important to remember that you CAN have the same contact show up in multiple...

Adding Attachments to Campaigns

Email Marketing does not support traditional email attachments, but you can still...

Troubleshooting List Counts

So, you've uploaded your contacts to your Subscribers, but your list totals are still...

Best Ways to Build Your Subscribers

The way you build your subscribers lists is crucial to how successful your email...

Tips for Boosting Your Newsletter Engagement

Engagement is also known as "clicks" -- this is the actual interaction that your...

Display Names Addon

Display Names is like a subscription management tool. What if your signup wants...

Signup Forms

Signup Forms are Email Marketing’s email collection forms. Use these forms to...

Setting up Display Names Addon

Click Addons in the top of your screen, and select Add more . Scroll to the...

Sharing Stats Addon

Use the Stats Sharing addon to create links you can share with other folks. That way...

Subscription Preferences Addon

The Subscription Preferences addon gives your contacts the ability to manage email...

Customizing the Signup Form Design

If you host your signup form on your Website using the plain embed option, feel free to...

Embedding Audio or Video into a Campaign

You can technically embed HTML code into a Email Marketing campaign -- however! The...

Analytics Explained: Growth

Jump to: Setting Up The Subscribe Link | Encouraging Growth What Does "Growth"...

Troubleshooting Extra Space in Outlook Display

When designing emails to send to your subscribers, whether you're using custom HTML or...

Freshbooks Addon

Freshbooks is a cloud-based invoicing, timekeeping, and billing solution. With the...

Getting a CSV File from Excel or Numbers

Getting a CSV file from an Excel spreadsheet is easy! Just start with your document...

Troubleshooting Images Being Blocked in Inboxes

Images are one of the things that make Email Marketing emails so special! So, we can...

Canceling a Scheduled Mailing

Oh no! You scheduled a campaign, but you've decided you don't want Email Marketing to...

Sharing a Signup Form

While the option to embed your email signup form on your website is always there,...

Avoiding Email Newsletter Abuse Complaints

What Is An Email Newsletter Abuse Complaint? A complaint is when a contact...

Outlook 2007 Incorrectly Displaying Image Captions for Emails

This is an interesting issue that's isolated to Outlook 2007. The 2007 version...

Salesforce Addon

Email Marketing's Salesforce Addon allows you to sync your Salesforce contacts with...

Saving a Campaign

When working on a campaign, always make sure to save your changes! Save early, save...

Adding Subscribe Links to a Campaign

Once you've created your Signup Form you can add it to your Email Marketing...

Signup IPs Addon

The Signup IPs addon posts an IP address for all signups through any Email Marketing...

Double Opt-In

Double opt-in refers to when someone has subscribed to a newsletter or other email...

Unsubscriber View with Display Names Addon

When you use the Display Names addon , and someone unsubscribes from your mailing,...

Rotating Images

Are your images sideways or upside down? Image editors are not needed to rotate images...

Fixing Expired SSL Certifcates in Your Browser

GoDaddy always employs the latest and greatest in internet security — your...

Delivering Emails to Gmail Primary Tab

If you're using Gmail Tabs in your inbox, Email Marketing emails will typically arrive...

Difference Between Social Icons, Links, and Share Buttons

There are two different types of Social Tools that Email Marketing offers. The first...

Google Analytics Addon

Google Analytics is a free service offered by Google that generates detailed...

Emails Received by My Subscribers

You can see which emails your individual subscribers have seen, and the actions...

Making Your Emails Social

What's better than an Email Marketing campaign? An Email Marketing campaign connected...

Troubleshooting Sending a Test and Not Receiving It

Email Marketing is extremely reliable when delivering. So, if you've sent a test, and...

Signup Form Landing Pages

You can set customized landing pages for your signup form subscribers, in the...

Whitelisting Email IPs and Domains

While you shouldn't normally have to worry about emails getting through with Email...

Change Language for Subscribers

Email Marketing uses the Subscriber language settings for all default messages that...

Troubleshooting Links Not Working

If your links in your campaigns aren't working, here are a few things to check....

HTML Tricks and Tips

Sometimes you reach a point where you need to do a little bit of customization and...

Etsy Addon

As one of the world's largest marketplaces of handmade items, Etsy is a great place...

RSS Schedule and Email Settings

After you've imported your feed , and designed your RSS campaign , you can set the...

Design My RSS Email

After you turn on the RSS to Email Addon , and import your RSS feed, you need to...

About the RSS to Email Add-On

RSS to Email allows you to automatically send blog posts to your subscribers, in an...

PayPal: Add Buttons to a Campaign

PayPal buttons are available for any PayPal user. Incorporate ecommerce into your...

Image Captions

Once you've added an image to your campaign, click the pencil icon underneath the...

Use Colors from My Website in My Campaign Style

To create a custom style using the colors from your website, you'll need a program...

Find API Key

Finding your API key in Email Marketing is simple. In your Email Marketing account,...

Connect Links to My Subscriber Lists

The Link to List addon tool helps you sync your email newsletter to your subscriber...

Editing Autoresponder Intervals

To see and edit your Autoresponder intervals, click Audtoresponders under the...

Renaming a Subscriber List

You can rename an email list in your Email Marketing Subscribers area, at any time....

Setting up an Autoresponder

Click the Addons menu, at the top of your page, and select Add more . Scroll to the...

Advanced Import Techniques

You can manage your subscriber lists and memberships using a single, properly...

How the Forward to a Friend Link Works

A reader clicks the Forward button in the footer of your campaign. They enter...

Troubleshooting Contact Imports

First of all, if you're having trouble importing contacts into your subscribers area,...

Understanding the Different Suppression Reasons

Your suppressed list contains all of the contacts that are no longer in your active...

Outlook: Add Contacts

To get your Outlook contacts into your subscribers, you'll first need to export them...

Mac Address Book: Add Contacts

To get your contacts from the Mac Address Book or Contacts app into your subscribers,...

Gmail: Add Contacts

To get your Gmail contacts into your subscribers, you'll first need to export them...

Windows Live Mail: Add Contacts

To get your Windows Live Mail contacts into your subscribers, you'll first need to...

Different Bounce Types

A Bounce means an email was not successfully delivered to the contact. The specific...

Extra Social Links and Websites Not Listed in Addon

You've already discovered how to add your own branding to the footer of your email,...

Suppression Reason Explained: Unresponsive

Most email providers (Hotmail, Gmail, Yahoo, etc.) have tough restrictions on bulk...

Troubleshooting RSS Images Not Showing

So you've connected your RSS feed to Email Marketing. And she's made an awesome RSS...

Unsubscribing from Emails

Are you are receiving emails from a Email Marketing user, and you don't want to get...

Overview of Text Module Formats

Each text module has its own set of editing tools. Click the titles to learn more...

Adding Standard Links Using Macros

If you've been around the internet for a while, you probably have heard terms such as...

Include or Exclude a List in an Email Campaign

You've already seen those Include and Exclude buttons, when you send a mailing...

Finding Contacts Only in All List

Have you added up all your list totals, and gotten a different number than your All...

Including and Excluding Lists

You've already seen those "Include" and "Exclude" buttons when you send a mailing from...

Export Contacts to Back-up Subscriber Records

We recommend you export contacts regularly to back-up your subscriber records. It's...

Adding Custom Fields to a Signup Form

Choosing and customizing the fields that are included in your signup form is...

Add Contacts to an Existing List

While importing contacts to your subscribers, you can choose to put those contacts...

Add Links to Your Campaign

Add a link in your text If you haven't already, log in to your Email Marketing...

Publish a Signup Form on Your Website

You can add your signup form to your website, in just a few easy steps. If you...

Adding an Ordered List

An ordered list is any list of items, with consecutive numbers. You can have Email...

Add an Unordered List

An unordered list is any list of items, with bullets. You can have Email Marketing add...

Find an Existing Campaign

If you're looking for a previously created campaign, you have a few options for how to...

Suppress a Contact

Email Marketing will automatically add folks to your suppressed list , when they...

Making a Banner Image Clickable

A clickable banner image helps drive traffic to your website. The banner is the first...

Overview of the Email Footer

The footer is the very bottom bit of your email showing your copyright and company...

Overview of Campaign Groups

Groups are a way to organize your campaigns. If you have multiple campaigns with...

Advanced Signup Form Options

To Find the Advanced Signup Form Options: If you haven't already, log in to your...

Helping Recipients View Images in Your Emails

Most email programs don't show images right away and leave it up to the recipients to...

Adding a Subscribe Button to the Footer

To add a subscribe link to your email marketing footer , you must specify a signup...

Add Subscribers by Pasting

You can add subscribers to your Email Marketing account by copying and pasting. You...

How to Suppress a Single Contact

You can manually suppress your own contacts, right from your subscribers area. You...

How to Suppress a List of Contacts

You can suppress a bunch of contacts, all at once, just by uploading a file. You can...

Name and Title of Your Signup Form

You can keep your forms organized with different internal names, that only you can...

Connect Lists to Your Signup Form

You can connect specific lists to your signup forms, so that your new subscribers get...

Add Fields to Your Signup Form

The only required field in your signup form is the email field. You can add as many as...

Set up the RSS to Email Add-On

The RSS to Email Add-on pulls content from your RSS feed, and puts it in an email,...

Daily Live Product Demo

Join us for a Email Marketing workout! Have you just started using our product and...

Overview of the Don't Resend Option

What Does The "Don't Resend..." Option Do? All Email Marketing Campaigns have the...

Add Contacts to the All Subscribers List

Follow these steps to add contacts to the subscribers area of your Email Marketing...

Viewing and Editing Subscriber Details

Only Name and Email details are displayed on the main page of your Subscribers...

What is this verification step?

You may have heard someone at Email Marketing describe our Verification step, or you...

Add a Heading or Subheading

It's a good idea to use headings and subheadings to create organization in your email...

Overview of Campaign Modules

Modules are the building blocks of your email campaigns. They contain placeholders...

  • What is an SPF record?
  • A Sender Policy Framework (SPF) record is a type of Domain Name System (DNS)...

    Do I need SPF or DKIM validation to send campaigns?

    With Email Marketing, in most cases you will get an SPF Pass without needing to...

    Finding Your Mailings in Google Analytics

    The best way to view your Google Analytics metrics is in your GA account. Email...

    Mailing Status Icons

    All Mailing Statistics have a quick reference icon. Email Marketing displays these...

    Create Your First Campaign

    Get started by creating your very first email marketing campaign. Note: This...

    All About Autoresponders

    What is an Autoresponder? These campaigns are an awesome way to send a series of...

    Print and Save a Campaign as a PDF

    Have you ever wanted a PDF version of your Email Marketing campaign? You can create...

    Facebook: Add a Signup Form

    Adding a Email Marketing signup form to your business Facebook page is easy! If...

    Change Text Style

    The text styling for your campaign includes fonts, text size, and text color. You can...

    Eventbrite Addon

    Do you use Eventbrite to host and publicize events, collect RSVPs, and/or track...

    Delete an Email Marketing Campaign Style

    Just as you can create unlimited Styles to customize your campaigns, you can also...

    Sharing a Campaign on Social Networks

    You can share your campaigns on any social platform, and anywhere that you can paste a...

    Make Campaign Text Bold

    Email Marketing uses something called Markdown , to format text. But there's a button...

    Delete a Campaign Group

    To delete a group, simply remove all the campaigns from the group. Once the...

    Edit a Campaign Group Name

    In Campaigns , find the group in the sidebar, on the right. Hover your mouse over...

    Make Campaign Text Italic

    You can make the text in your Email Marketing campaign italic, with a button in your...

    Send an Email Campaign

    You can send any campaign you create in your account as an email. You can send it as...

    Posting Your Campaign with a Link

    Here's a cool trick that you're gonna love, for expanding your newsletter flexibility...

    View the Click Performance Tab of Your Mailing Stats Page

    So, you've been looking at your mailing stats diligently, exploring the Viewed,...

    Add a Table of Contents to Your Email Campaign

    By adding a table of contents, you encourage people receiving your email campaign to...

    What the Numbers next to Your Campaign Group Mean

    You will always see two numbers next to any group, in Campaigns. The number in light...

    Button Module

    The button module is a great way to create a flashy call-to-action for your readers....

    Add Products to Your Email Campaigns

    If you are using any integration that connects a store to your Email Marketing...

    Create a Campaign Group

    If you have multiple campaigns with similar content, or you want to combine your...

    How to Send a Reconfirmation Using Link to List Addon

    Sometimes, things change! Maybe you want to spruce up your list, or your government...

    Triggers Addon

    Using the GoWebsite Email Marketing Date Triggers feature, you can send out emails to...

    Difference Between Subject Line and Campaign Title

    The Campaign Title that displays on the Campaigns page, and the Subject Line of...

    Making a Regular Campaign into an Autoresponder Email

    So you've created a new campaign, in your Campaigns page... and now you want to use...

    Viewing an Old Campaign

    Finding an Old Campaign via Search: The simplest way to view an old campaign is via...

    Using Custom HTML to Create an Email from Scratch

    Email Marketing does offer a custom HTML composer. This can be used to create...

    Check Boxes on the Campaigns Page Sidebar

    If you look at the tiny thumbnails in the right sidebar of the Campagins page,...

    Create a Plain Text Email Campaign

    You can create a plain text campaign without any HTML styling. If you haven't...

    Analytics Explained: Click-Throughs

    Contacts that clicked links in your email newsletter are included in the Engaged...

    Add a Campaign to a Group

    Groups are a great way to organize your email marketing campaigns. If you have...

    Express Email Marketing Has Been Replaced

    Express Email Marketing has gone away. Your account has been upgraded to our new...

    Remove a Campaign from a Group

    If you haven't already, log in to your Email Marketing account. ( Need help logging...

    Refreshing the Stats Display

    If you have a large send, or you need to update your stats lists, use the refresh...

    Campaign Thumbnail Not Showing on the Campaigns Page

    You may notice that some of your thumbnail images seem to be missing from the Email...

    Troubleshooting Facebook Showing the Wrong Campaign

    Have you ever posted your recent Email Marketing newsletter to Facebook , only to...

    Delete an Email Contact Permanently

    It's simple to delete a contact from your email subscriber list, but it's also...

    Delete a Contact List

    You can remove a contact list without deleting the contacts that make up that list....

    Editing a Campaign Title

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