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Manually Updating Themes

While we recommend using WordPress' automatic updates , you can also manually update...

What does it mean to get hacked?

"Hacked" is a term you hear thrown around a lot — especially regarding websites...

Where Can I Get More Help Using ASP/ASP.NET?

ASP and ASP.NET are programming languages developed by Microsoft. Therefore,...

What is ASP/ASP.NET?

ASP stands for Active Server Pages. ASP and ASP.NET are programs that run on Windows....

Does your CGI service support socket connections or socket modules?

Our CGI service does not support the creation of socket connections or socket modules....

What does it mean to host a domain?

Hosting (also known as website hosting or Web hosting) is the business of housing,...

Do you support PHP-Nuke?

All of our Linux® hosting accounts support the use of PHP-Nuke. Please check out...

Why aren't my website's images displaying?

Typically, there are two reasons why images might not display properly. Either your...

Do your hosting accounts support RSS feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...

Why do files in my icons directory not display?

Unfortunately, you cannot use "icons" as a directory name in your Linux...

Do I need to change the permissions to files in my CGI directory?

Yes. CGI scripts must have 705 or 755 permissions to work correctly.

Do your shared hosting accounts support streaming video?

Streaming video is delivered directly from a Web server to an onscreen video player....

Can I add ColdFusion to my hosting account?

No, Cold Fusion is no longer available as an add-on item to our hosting products.

What is Python?

Python is a popular interpreted, interactive, object-oriented programming language...

What Is Medium trust level and how does it affect my hosting account?

Trust level refers to permissions set in the Web.config file that dictate what...

Ruby Support

As of Jan. 23, 2014, we completely discontinued support for Ruby on all of our shared...

Using Server Variable ($_SERVER) Elements with PHP 5

Our Linux hosting accounts run in CGI mode. When PHP 5 runs in this mode, the server...

How is my bandwidth usage calculated?

Bandwidth usage is a measure of website traffic. It is comprised of two traffic...

How many folders can I create in my hosting account's root?

The number of files and subdirectories in a given directory should be limited to a...

What are the limitations for MS SQL?

We allow up to 100 simultaneous connections per MS SQL user. MS SQL Server...

How long does it take to set up, upgrade, or downgrade my hosting?

Linux Initial setup of your Linux shared hosting takes 24-48 hours....

Do your shared hosting accounts support Java?

Hosting accounts purchased after July 11, 2011 do not support Java . Existing...

What is a script?

A script is a library of functionality that is easily incorporated into a website....

What is an application plugin?

Plugins extend the functionality of an existing application and are installed and...

What is CSS?

Cascading Style Sheets (CSS) make it faster and easier to create and maintain...

What is Perl?

Practical Extraction and Reporting Language (Perl) is an open-source scripting...

What is a web.config file?

A web.config file lets you customize the way your Website or a specific directory on your...

Can I run Magento on shared hosting?

You can run Magento® on Linux shared hosting, however, shared hosting will not...

What is FFmpeg? Can I install it on my shared hosting account?

FFmpeg is cross-platform software used to record, convert and stream audio and video....

Capturing Information Through Wireshark

If you have experienced issues with your website or email, we might need information...

Do you support ColdFusion?

No, our shared hosting environment does not support ColdFusion as of November 29, 2011.

What type of compression format should I use in PHPMyAdmin?

When exporting your database from PHPMyAdmin, you can choose to either compress your...

Customizing Settings in WordPress

The Settings menu in the WordPress Dashboard helps you handle the configuration of...

Managing Users in WordPress

WordPress® attributes every post to a user. With the Users menu in WordPress, you...

Publishing and Editing Posts in WordPress

WordPress® posts are the entries that display in reverse chronological order on...

Managing Comments in WordPress

Comments on your WordPress® Website let your users leave feedback on individual posts...

Clarifying File Repository Violations

As we continue to strive for optimal website performance and availability for all of...

Importing MS SQL 2008 Databases

You can use Microsoft SQL Server Management Studio to import a SQL 2008 database not...

Move Your WordPress Website to a Different Directory

If you want to move WordPress to a different directory - maybe you installed it in the...

What version of MySQL do you offer?

Currently, all Plesk accounts create and host MySQL 5.5 databases.

Remove Web Access to Directories

Using Plesk shared hosting accounts, you can only remove Web access from directories...

Getting Started with Hosting (Plesk)

If you're new to hosting or Plesk, this article will help you get started. 1. Set...

Viewing Your Plesk Account's Stats

Parallels Plesk Panel offers a high-level overview of your account's statistics baked...

What is Parallels Plesk Panel?

Plesk is a control panel available on our Windows-based hosting accounts and servers....

Wincache Support on Plesk Shared Hosting

Our Plesk shared hosting accounts support Wincache for PHP apps. This feature can...

Fixing Permalink Issues with WordPress

If you have a problem with your WordPress® installation's Permalinks, you can...

Maintaining Your WordPress Websites

Think of your website like an apartment; it requires maintenance. You don't just move...

Securing and Protecting Your WordPress Website

No one wants to be responsible for ruining everyone else's good time. No one wants to...

What is JetPack?

JetPack is a WordPress plugin that bundles some of the top WordPress features....

WordPress Plugins, the Internet, and You

Morrissey said, "I've seen it happen in other people's lives and now it's happening in...

What is a 404 Page?

A 404 page is an error page that displays when someone tries to access a page that...

Do your hosting accounts support active or passive FTP?

Our hosting accounts only support passive FTP. For this reason you need to make sure...

Which PHP file extensions can I use with my hosting account?

Linux hosting accounts support PHP 5. Depending on the contents of your .htaccess...

Why would I need additional (File Transfer Protocol) FTP users?

There are several reasons why you might consider creating an additional (File Transfer...

What do the different IIS settings do?

These are the different IIS Settings you can apply to the directories in your Windows...

What is Concrete5?

Concrete5 is a free, open-source content management system (CMS) similar to...

Default MIME Types

You can configure MIME types using a web.config file if you are running IIS 7.0. For...

Can I edit my Website's content without having to FTP?

Yes, you can create new and edit existing files through the File Manager in your...

Hosting Account Support for DLLs (Dynamic Link Libraries)

Our Windows hosting supports ASP.NET application DLLs only. Further, DLLs that require...

What is the name of my hosting account's relay server?

The relay server you need to use in your code depends on the type of hosting you use,...

Windows 7: Create FTP Connection

You can use Microsoft® Windows 7 to connect to your hosting account and upload...

Logging in to Your Plesk Shared Hosting

You can log directly into Plesk using your hosting account's username and password by...

Creating a Virtual Directory on Your Windows Hosting Account

You can create virtual directories on your hosting account which work like aliases to...

What FTP software do you recommend?

There are a number of popular FTP clients available online. We recommend:...

How many files can a shared hosting directory hold?

The number of files per directory you can use depends on the type of hosting you have:...

Malicious WordPress Plugins

Plugins let you add and customize WordPress' features. WordPress keeps a repository of...

WordPress: Fixing Common Security Vulnerabilities

If your Website uses WordPress, you'll need to make sure you fix it whenever new security...

Manage Hosting Account Domains

After you set up your hosting account, you can manage the domains it uses:...

Troubleshooting FileZilla FTP Connections

If you have problems establishing an FTP connection to your hosting account using...

Restore MySQL Database from Another Host

You can restore MySQL databases you created at another hosting company. To do so, you...

Optimize Table in MySQL

Optimizing your database removes the gaps in data or "overhead" that can occur when...

Troubleshooting WordPress Plugin Issues

If you encounter slowness or errors on your WordPress® Website, your plugins might be...

A Primer on Website Stats

Business websites benefit from getting information about their visitors: where they...

Adobe Muse: How to Publish a Website

If you created a website using Adobe Creative Cloud (CC) Muse, you can use its...

Where can I download my shared hosting backups?

Where you can download your backups you create depends on which type of backup you...

Configuring Filezilla for FTPS Explicit

When using Filezilla, select the FTP over explicit TLS encryption option to secure...

Fixing Your Drupal Website (Drupalgeddon)

tr:nth-child(odd) {background-color: #f7f7f7;} th{background-color:#ddd;...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

Connecting to a MySQL Database Using ASP.NET

This example describes using ASP.NET/MySql.Data to connect to a MySQL Database. A few...

What is my FTP port?

Use port 21 when you're connecting an FTP client to your hosting account. Next...

Keeping Your WordPress Website Secure

Online security is a big deal. Here are a few tips to keep your WordPress® website...

Create Directories

You can create new directories on your hosting account. Log in to your...

Microsoft Access Database Support

We do not support creating Microsoft Access® databases with Plesk shared hosting...

Which components does my hosting support?

Some websites need particular components to function correctly. Check this list to...

My website was hacked. What should I do?

First off, if your Website was hacked, you have our sympathy. It's really frustrating...

Should I choose a Windows or Linux hosting account?

If you've already decided you need a hosting account, you might get slipped up when...

Windows Shared Hosting ASP/ASP.NET Module & Feature Support

Which ASP and ASP.NET modules and features your account supports depends on which type...

Dreamweaver CS4: Publish Your Website

After building your website with Adobe Dreamweaver®, you can publish it to your...

Why is my WordPress Website running slowly?

Every time a visitor goes to your WordPress® blog, the server processes PHP...

WordPress: Change Domain, Hosting, or Directory Troubleshooting

If you do something that changes the URL of your WordPress® Website, you need to...

Publishing Your Website with Dreamweaver CS5

After building your website with Adobe Dreamweaver®, you can publish it to your...

Previewing Your WordPress Website

You previewed your WordPress Website and almost everything was broken. What the heck?...

Fixing Broken Links After Moving Your WordPress Website

Sometimes you need to update broken links when you change your WordPress® domain...

Dreamweaver CS6: Publish Your Website

After building your website with Adobe Dreamweaver®, you can publish it to your...

Connect Remotely to Databases

Connecting remotely to a database lets you manage it using tools like MySQL Query...

How many visitors can view my Website at once?

While we do not limit the number of visitors that can view your website, we do limit...

Upgrading Your WordPress Installation to a New Version

There are several steps to upgrading your WordPress® installation. Your first...

Creating Staging Websites with Your Plesk Shared Hosting Account

Plesk has the tools you need to create a staging environment for your website. Web...

Moving from Free Windows Hosting to Plesk

Honestly — thanks for sticking with us and setting up your free Plesk account....

Importing SQL Server Database Objects

When importing a SQL Server database from an existing hosting account to your Windows...

Export MySQL Databases

You have two options when exporting your MySQL database. You can either export the...

Specifying a New Default Document Root on Your Hosting Account

This procedure is available for Linux Deluxe or Premium Windows hosting accounts. To...

Enabling Wincache's Opcode Cache

Wincache is PHP extension that Microsoft® wrote to improve the performance of PHP...

Using Microsoft Expression Web 4 to Create and Upload Your Website

This article describes how to use Microsoft Expression Web 4 to connect to your Web...

Adding New Domain Names to Your Plesk Account

Plesk lets you add new domains to your hosting account so you can host multiple...

Configuring DNS for Your Plesk Domain

Plesk servers (both shared and on servers) lets you host a website for your domain...

Password Protect Directories

If you want to restrict access to directories on your website, you can use your...

Why does my website not display correctly?

If you cannot see your website after you upload your Website content, here are a few...

Export SQL Server Tables

You can export tables from your SQL server database to as XML or CSV from the SQL...

What is a Websitemap?

A Websitemap informs search engines that individual pages on your Website are new or...

Getting Started with WordPress

No more is a blog just a single page with a "what I did at the store today" kind of...

Navigating WordPress

With WordPress®, you can manage anything from a simple personal Website with just a...

How many websites can I host with one shared hosting account?

Depending on the kind of hosting account you have, you can either host multiple,...

Restore My Database

You can restore your database from a backup if it got hacked or damaged. How you...

Back up Databases

You should always keep backups of your databases — there's no other way to...

Back up My Website

You should always keep backups of your website — there's no other way to prepare...

Restore My Website

You can restore your website from a backup if it got hacked or damaged. How you...

What is a dedicated IP?

A dedicated IP (Internet Protocol) is a unique Internet address dedicated exclusively...

Add a Dedicated IP Address

If you want to use a dedicated IP address, you can add one to your account. For more...

php.ini/user.ini Changes Not Taking Effect

If you made changes to your Website's PHP initialization file ( php.ini or user.ini )...

What is my SFTP port?

Use port 22 when you're using SFTP to connect to your hosting account. Next step...

MS SQL Server Admin Tool Login Information

Our hosting accounts have an admin tool built in to help you manage MS SQL databases....

Do I need a dedicated IP?

You only need to add a dedicated IP address to your shared hosting account if you want...

Canceling Your Hosting Account

Canceling your hosting account removes your website's files from our servers. Be sure...

Upgrading or Downgrading Your Hosting Account

If you find that you need additional space, bandwidth, or features for your website,...

Checking Your Account Status

You may have to wait up to 48 hours before you can upload files to your account (FTP),...

Removing Dedicated IP Addresses from Your Hosting Account

You can remove a dedicated IP from your hosting account. To Remove the Dedicated IP...

What type of hosting account do I have?

Many of our hosting accounts offer different features from one another. Fortunately,...

Enabling Plesk's Hot Link Protection

To prevent other Websites from using your bandwidth by directly linking to files on your...

Adding Domain Aliases to Your Plesk Shared Hosting Account

Using Domain Aliases, Plesk lets you add domains to your hosting account that load...

Scheduling Tasks with Plesk Shared Hosting

Our Plesk shared hosting accounts let you schedule tasks, which are similar to Cron...

Download Your WebMatrix Publish Profile (Web Deploy)

Our Plesk shared hosting accounts offer WebMatrix "publish profiles" using Microsoft...

Start over (Erase All Content)

With our cPanel and Plesk shared hosting accounts ( more info ), you can easily start...

Installing Third-Party SSLs on Plesk Shared Hosting

Our Plesk shared hosting accounts ( more info ) support SSL certificates from us...

Copying Your Plesk Shared Hosting Websites

Our Plesk shared hosting accounts can copy or clone Websites. This is a simple way to...

Set up a Custom 404 Page

404 pages display when someone tries to access a page on your website that doesn't...

Set up Your Account

After you purchase a hosting plan, you need to set it up before you can use it to host...

Reset Your FTP Username and Password

You can reset or change the credentials you use to log in to your hosting account via...

Create MySQL or MS SQL Databases

You can create MySQL or MSSQL databases on your hosting account for your websites to...

Viewing Your Database Details with Shared Hosting Accounts

After creating your database, you can find its details, including its hostname, in...

Viewing or Changing Your ASP.NET Version on Windows Hosting

You can view or change your ASP.NET version on our Windows-based hosting accounts....

Install WordPress

WordPress® is a personal publishing platform, or content management system, that...

Add FTP Users

Additional FTP users can upload and manage files in your hosting account. Log...

Remove FTP Users

You can remove specific users' FTP access to your account. You can only remove...

Edit FTP Users

You can easily edit the password and working directory for FTP users. Log in...

Install Applications

Your hosting account has a built-in tool to make installing applications like...

Upload Files

Your hosting account has a built-in file manager you can use to upload files to your...

Reset Database User Passwords

You can log in to your website's databases as one of the users you created. If you...

Preview Your Website

You can preview what your domain's website looks like before making it visible on the...

Customize IIS Settings

Using your control panel, you can customize the IIS Settings for directories on your...

Find Your FTP Login/Username

To upload content to your website, you need your FTP username and password. This...

Manage DNS for Your Hosting Account

If you need to change your hosted domain's DNS, you can access our DNS manager through...

What is my website's IP address?

You might need to find your website's IP address to point your domain name to it, or...

Check Your Bandwidth and Disk Space Usage

Your hosting account uses bandwidth when it sends or receives data with the rest of...

Recycle Your Application Pool

You can recycle your account's application pool. Log in to your GoWebsite...

Set Directory Permissions

You can set different directory permissions for each of the directories in your...

Find Your Website's Nameservers

To make your website visible on the Internet, you need to point your domain name to...

Change Your Default/Index File

Your hosting account's default file displays when visitors go to your Website. For more...

Add Domains/Websites

You can add domain names to any type of hosting account. However, what you can do with...

Remove Domains

If you no longer want to host a secondary domain name on your hosting account, you can...

Change Your Account's Domain

Changing the primary domain name on a hosting account lets you change the domain name...

View Website Traffic Statistics

Our hosting accounts let you view statistics about your website's traffic....

Change Your Control Panel's Language

You can use your control panel in a large number of languages. Log in to your...

What is my website's root directory?

The root directory of your website is the content that loads when visitors access your...

Log in to phpMyAdmin

phpMyAdmin lets you manage MySQL databases. You can change database values, run...

Rename Files

You can rename files you've uploaded to your hosting account. Log in to your...

Create Files

You can create new files on your hosting account that use any extension. Log...

Delete Directories

You can delete directories and any files in them from your hosting account....

Create Copy of a File Folder

You can create exact copies of files on your hosting account. Log in to your...

Move Files or Folders Between Directories

You can move files on your hosting account between different directories. Log...

Delete Files or Folders

You can delete individual files from your hosting account. Log in to your...

How to Compress Files

You can ZIP together multiple files to create a single file. This is also known as...

Unzip Files

You can unzip any ZIP (or compressed/archived) files on your hosting account....

Edit Files

You can edit the contents of any text-based files on your hosting account. Before...

Manage Your Hosting Account Subdomains

Subdomains let you create memorable addresses and easy ways to access areas of your...

What file displays when someone browses to my domain name?

When a visitor types your domain name in to their browser they are automatically...

Request an SSL Certificate

After you purchase an SSL certificate , you need to request it for the website's...

Checking Joomla! Databases for Malicious Users

Attackers often create users to exploit security vulnerabilities in Joomla! and other...

Microsoft Expression Web: Publish Your Website

This Quick Start guide describes how to use Microsoft Expression Web to connect to...

Hosting Multiple Websites on Your Hosting Account

Domain Registration

Pay less for website domain names. Register your own .com, .net or .org for as low as $10.18 per year. We have everything you need to get online with your new domain.

Website Builder

For as little as $3.89 per month you can build your Website online with Website Builder using our easy to use professional templates. Play Video - Demo

Quick Shopping Cart

Build and run your own successful online store in minutes. You're just five easy steps away! Shopping Cart works with Google® and eBay® Play Video

Website Hosting

Everything needed to give your website the high-performance home it deserves.  Protect transactions and secure your customer's data with a SSL Certificate

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