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iPhone: Set up Email

We know you're excited to get your email set up on your iPhone®, iPad® or iPod® Touch. We should have your email working on your device in about 5 minutes.

Use these steps to set up the native mail app with your Workspace email account. You can also use the Outlook app to get your email. Here's how to set up the Outlook app on your iPhone or iPad.

If you follow the steps below, and you can't receive or send email, please see iPhone: Troubleshooting Email for help. You might need to make some additional changes depending on where you live and which ISPs you use

BEFORE YOU START: To set up your iPhone, iPad, or iPod Touch with your email, you need to know your POP or IMAP Email Server Settings and ports. To find them, go to the Email Setup Center and write down the information that displays under Email Server Settings.

  1. Disable WiFi before you begin this process.
  2. Go to Settings.
  3. On the Settings screen, tap Mail, Contacts, Calendars.
  4. Tap Add Account.
  5. Tap Other.
  6. Tap Add Mail Account.
  7. Enter your Name, email Address, Password, and a short Description for your email. Tap Next.
  8. If you have IMAP, tap IMAP. If you're not sure, tap POP.
  9. Use these settings for your Incoming Mail Server, depending on the type of email account you have:
    Tap POP at the top.
    Host Name pop.secureserver.net
    User Name Enter your full email address.
    Password Enter your email account password.
    Tap IMAP at the top.
    Host Name imap.secureserver.net
    User Name Enter your full email address.
    Password Enter your email account password.
  10. Use these settings for your Outgoing Mail Server:

    As a troubleshooting step, you must have enabled SMTP relays for your account. For more information, see See your SMTP relays.

    SMTP (Outgoing Mail Server)
    Host Name smtpout.secureserver.net
    User Name Enter your full email address.
    Password Enter your email account password.

    Even though iOS labels these fields as Optional, our email servers require them to send email.

  11. If you have IMAP, tap Next, and then tap Save. Otherwise, just tap Save.

That's it. On your device, go to Mail (it's usually in the row at the bottom of your screen). If everything is working OK, you should see some email messages. To make sure you can send messages, go ahead and compose an email and send it to yourself.

If you're not receiving email messages or you can't send messages, see iPhone: Troubleshooting Email. Don't worry. There are a few things that can happen during the setup process. We'll help you investigate and fix them.

Once you've created a new IMAP email account for your iPhone 5, you may receive the following message: "Unable to move message. The message could not be moved to the mailbox trash." To delete or move emails without this message appearing, follow the instructions listed below.

To Delete or Move IMAP Emails on iPhone

  1. Press the Home button on your iPhone and choose Settings.
  2. On the Settings screen, tap Mail, Contacts, Calendars.
  3. Click on your email account (it should display an arrow to the right of the email address.)
  4. Scroll down and click Advanced.
  5. Tap the empty IMAP Path Prefix.
  6. Enter INBOX (in capital letters), then click Accounts (top left) and click Done (top right) TWICE to close settings.
  7. Tap the Home button and then reopen email.

You will now be able to delete or move emails without an error message appearing!

As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Third-party marks and logos are registered trademarks of their respective owners. All rights reserved.

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