Requesting Additional SMTP Relays for Your Server

By default, dedicated and Virtual Private Servers (VPS) have a limit of 1,000 SMTP relays per day. However, if you can provide a legitimate justification, we can increase the limit.

The following sections describe the information we need. Read through them before contacting us to increase your relay limit.

Newsletters and Marketing Campaigns

Provide a brief explanation about your newsletter or marketing campaign. For example: "Every Monday I send a newsletter to all of my customers."
Provide the maximum number of relays you need per day. If you do not provide a specific amount, we will default to 5,000 per day.
We will not provide any server unlimited relays per day.
Provide a sample copy of the email message. The sample may be included in your response or you may post the message to a web page and provide the URL. This content must comply with the CAN-SPAM Act.
Ensure your newsletter or marketing campaign includes an opt-out link in the message. If your message does not include an opt-out link, we will not increase your relays per day.
Please carefully review Section 11 of our Universal Terms of Service Agreement, which sets forth our anti-spam policy. Then, you must include the following line, verbatim, in your support request: "I have read, understand, and will abide by your anti-spam policy."

Email Usage

Provide the approximate number of email users you have or plan to have on the server (the number can include future users).
Provide the maximum number of relays you need per day. If you do not provide a specific amount, we will default to 5,000 per day.
We will not provide any server unlimited relays per day.
Please carefully review Section 11 of our Universal Terms of Service Agreement, which sets forth our anti-spam policy. Then, you must include the following line, verbatim, in your support request: "I have read, understand, and will abide by your anti-spam policy."

Once you've collected the information we need, you can contact to increase your relay limit (more info).

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