Turn off Two-Factor Authentication

If you no longer want to protect your account with two-factor authentication, you can disable it.

How you disable it depends on whether or not you can receive verification codes from us.

Yes, I can receive code

1. In your account manager, click the Account settings menu, and then select Login & PIN.
2. In the 2-Step Verification area, click Remove.
3. Click Continue.
4. Enter the Verification Code we just sent you, and then click Continue.

No, I cannot receive codes

1. Download and complete this form.
2. Along with the necessary identification, email the completed form to twostepcancel@secureserver.net . Use the subject line "Disabling Two-Step Authentication."

This email needs to come from the email address that's on your account. If you need to update the email address on file, update your email at www.changeupdate.com.

You will receive a reply from us within 72 hours.