Troubleshooting Articles

Why can I not copy files into Online Storage? Windows reports that there was an error copying the file.

An error like this is usually due to a lack of storage space in your Online Storage....

Why am I getting the error 'This folder cannot be displayed' when I browse to the Web Folder for Online Storage?

If Windows cannot find the Web Folder you created for your Online Storage, log in to...

Why can't I access Online Storage?

You may not be able to access the Online Storage application because your security...

After copying or moving files in my Online File Folder Web Folder, there is an error that one or more files may not have been copied.

If you received an error that one or more of your files may not have been copied when...

Why can't I proceed past the User Agreement after I select I Accept?

You must scroll through the User Agreement until you reach the end of the agreement in...