FAQ Articles

Common Web Page Errors

HTTP status codes are three-digit numbers that provide Web browsers with information...

Configure MIME Types

Customers may create custom MIME types on a Linux shared hosting account by adding the...

What type of hosting account do I have?

Many of our hosting accounts offer different features from one another. Fortunately,...

What is my website's IP address?

You might need to find your website's IP address to point your domain name to it, or...

Removing Dedicated IP Addresses from Your Hosting Account

You can remove a dedicated IP from your hosting account. To Remove the Dedicated IP...

Do I need a dedicated IP?

You only need to add a dedicated IP address to your shared hosting account if you want...

How many files can a shared hosting directory hold?

The number of files per directory you can use depends on the type of hosting you have:...

Default MIME Types (Windows)

You can configure MIME types using a web.config file if you are running IIS 7.0. For...

Move Your Website to GoWebsite (Shared Hosting)

If you have a hosting account somewhere else, but you want to move it to us (thank...

Back up Your Website

Keeping a backup of your website is a wonderful idea. It provides insurance against...

How many websites can I host with one shared hosting account?

Depending on the kind of hosting account you have, you can either host multiple,...

How many visitors can view my Website at once?

While we do not limit the number of visitors that can view your website, we do limit...

Switching Your Hosting Account Operating System

If you find that you need to switch the operating system of your hosting account,...

What is a dedicated IP?

A dedicated IP (Internet Protocol) is a unique Internet address dedicated exclusively...

What file displays when someone browses to my domain name?

When a visitor types your domain name in to their browser they are automatically...

Can I order a hosting account if I live outside the United States?

You can order Web hosting even though you don't live in the United States, unless you...

Add a Dedicated IP Address

If you want to use a dedicated IP address, you can add one to your account. For more...

Find Your Absolute Path

Your absolute hosting path specifically points to your hosting account on our server's...

How many folders can I create in my hosting account's root?

The number of files and subdirectories in a given directory should be limited to a...

What is bandwidth?

Bandwidth measures the amount of data that passes between a website and the rest of...

How is my bandwidth usage calculated?

Bandwidth usage is a measure of website traffic. It is comprised of two traffic...

Do your shared hosting accounts support streaming video?

Streaming video is delivered directly from a Web server to an onscreen video player....

Do your hosting accounts support RSS feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...

Can I use exec cmd or exec cgi in my SSI or SHTML files?

For security reasons, we do not let you use exec cmd or exec cgi in your SSI or...

Can I run Magento on shared hosting?

You can run Magento® on Linux shared hosting, however, shared hosting will not...