If you have experienced issues with your website or email, we might need information about your connection to our servers. While there are numerous programs that can capture this information, we recommend using Wireshark. Download it at wireshark.org, and then install it.
Use one of the sections below, based on the type of information we need from you:
|Type||Filter name||Filter string|
|POP3 (Incoming)||POP||tcp and (port 110 or port 995)|
|IMAP (Incoming)||IMAP||tcp and (port 143 or port 993)|
|SMTP (Outgoing)||SMTP||tcp and (port 3535 or port 80 or port 25)|
Wireshark generates files in the