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Setting up Outlook 2010 & 2013 for Hosted Exchange Email

If you're already using Outlook® 2010 or 2013, the steps for adding your Hosted Exchange Email account are different than if you are setting up a new copy of Outlook 2010 or 2013.

TIP: If you need help with migrating, or other special setup circumstances, we recommend reading Getting Started With Microsoft Hosted Exchange Email.

Setting Up a New Copy of Outlook 2010 or 2013

If you just downloaded Outlook 2010 or 2013, use these instructions to create your new account.

Before continuing, you need to know which version of Exchange your mailbox uses. For more information, see Finding Your Hosted Exchange Email Version.

To Set Up a New Copy of Outlook 2010 or 2013

  1. Open the Outlook install file, read and accept the Microsoft® Software License Terms, and then click Continue.
  2. Launch Microsoft Outlook 2010 or 2013.
  3. In the Startup Wizard, click Next. On the Account Configuration page, select Yes to indicate you want to configure an email account, and then click Next. If the Startup Wizard doesn't automatically display, from the File menu, select Info, and then click Add Account.
  4. On the Auto Account Setup page, select Manually configure server settings or additional server types, and then click Next.
  5. On the Choose Service page, select Microsoft Exchange, and then click Next.
  6. Complete the following:
    • Microsoft Exchange Server — Type one of the following, based on your Hosted Exchange Email version:
      • Exchange 2007 — p3pw5ex1oab001
      • Exchange 2010 — casarray.ex2.secureserver.net, casarray.ex3.secureserver.net, or casarray.ex4.secureserver.net

    After entering your settings, the Microsoft Exchange Server automatically updates the Exchange Server to the correct one for your account.

  7. Select Use Cached Exchange Mode.
  8. In the User Name field, enter your email address. For example, name@coolexample.com.
  9. Click More Settings, and then go to the Connection tab.
  10. In the Outlook Anywhere section, select Connect to Microsoft Exchange using HTTP, and then click Exchange Proxy Settings.
  11. In the Connection Settings section, complete the following:
    • https:// — Type one of the following, based on your Hosted Exchange Email version:
      • Exchange 2007 — mail.ex1.secureserver.net
      • Exchange 2010 — mail.ex2.secureserver.net, mail.ex3.secureserver.net, or mail.ex4.secureserver.net
    • Select Connect using SSL only.
    • Select On fast networks connect using HTTP first, then connect using TCP/IP.
    • Select On slow networks connect using HTTP first, then connect using TCP/IP.
  12. In the Proxy authentication settings section, select one of the following:
    • Exchange 2007 select Basic Authentication.
    • Exchange 2010 select NTLM Authentication.
  13. Click OK, and then click Apply.
  14. Click OK, and then click Next.
  15. When the Congratulations message displays, click Finish.
  16. In the Connect to window, enter your User Name and Password, and then click OK. (This is your email address and password for your mailbox.)

Setting Up an Existing Copy of Outlook 2010 or 2013

If you were previously using Outlook 2007, 2010 or 2013, then you need to create a new profile for your Hosted Exchange Email account.

To Set Up an Existing Copy of Outlook 2010 or 2013

  1. Go to the Windows Start menu and select Control Panel.
  2. Double-click Mail.
  3. Click Show Profiles, and then click Add.
  4. Enter a name for the profile, and then click OK.
  5. On the Auto Account Setup page, enter the following:
    • Your Name — Enter your first and last name.
    • E-mail Address — Enter your email address.
    • Password — Enter the password you created for your email account.
    • Retype Password — Enter your password again.
  6. Do one of the following:
    • Autodiscover — If your Email Administrator configured Autodiscover when setting up your account and you want to use that feature, then click Next and skip the remaining steps in this procedure. Your account is set up according to the predetermined settings in the Autodiscover configuration.
    • Manual Configuration — To manually configure your email account settings, at the bottom of the page, select Manually configure server settings or additional server types, click Next, and then complete the remaining steps in this procedure.

    Complete the remaining steps only if you selected Manual Configuration.

  7. On the Choose E-mail Service page, select Microsoft Exchange, and then click Next.
  8. Complete the following:
    • In the Microsoft Exchange Server field, based on your Hosted Exchange Email version, type one of the following:
      • Exchange 2007 — p3pw5ex1oab001
      • Exchange 2010 — casarray.ex2.secureserver.net, casarray.ex3.secureserver.net, or casarray.ex4.secureserver.net

      After entering your settings, the Microsoft Exchange Server automatically updates the Exchange Server to the correct one for your account.

    • Select Use Cached Exchange Mode.
    • In the User Name field, enter your email address. For example, name@coolexample.com.
  9. Click More Settings, and go to the Connection tab.
  10. In the Outlook Anywhere section, select Connect to Microsoft Exchange using HTTP, and then click Exchange Proxy Settings.
  11. In the Connection Settings section, complete the following:
    • In the https:// field, type one of the following, based on your Hosted Exchange Email version:
      • Exchange 2007 — mail.ex1.secureserver.net
      • Exchange 2010 — mail.ex2.secureserver.net, mail.ex3.secureserver.net, or mail.ex4.secureserver.net
    • Select Connect using SSL only.
    • Select On fast networks connect using HTTP first, then connect using TCP/IP.
    • Select On slow networks connect using HTTP first, then connect using TCP/IP.
  12. In the Proxy authentication settings section, choose one of the following:
    • Exchange 2007 select Basic Authentication.
    • Exchange 2010 select NTLM Authentication.
  13. Click OK, click Apply, click OK, and then click Next.
  14. When the Congratulations message displays, click Finish.
  15. In the Connect to window, enter your User Name and Password, and then click OK. (This is your email address and password for your mailbox.)
  16. If you previously had an email account set up, you might receive a Mail Delivery Location confirmation message. Click OK.

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