Home Guides Glossary

Troubleshooting FileZilla FTP Connections

If you have problems establishing an FTP connection to your hosting account using FileZilla, check out the information below to help you resolve your problem.

Incorrect Password

If you do not enter the correct password for your hosting account, FileZilla produces the following error:

Command: PASS **********
Response: 530 Login authentication failed
Error: Critical Error
Error: Could not connect to server

To correct this issue, you need to reset your password (Web & Classic / cPanel / Plesk).

Incorrect User Name

If you do not enter the correct user name, FileZilla does not produce a unique error.

However, if you are not sure of your hosting account's user name, you can find it in your control panel (Web & Classic / cPanel / Plesk).

Incorrect DNS Information

Your domain name must point to your hosting account. This happens by pointing your domain name's DNS A record to your hosting account's IP address. If you don't know precisely what that means, don't worry. You can use this information to check the issue.

To Check Your Domain Name's DNS Information

  1. Find and note your hosting account's IP address (Web & Classic / cPanel / Plesk).
  2. Check your domain name's A record, and change it if necessary. For more information, see Manage DNS . You are looking for the A (Host) record with @ in its Host column. It should match your hosting account's IP address.

Other DNS Connectivity Issues

There might be other issues affecting your ability to connect to your hosting account using FileZilla that you can solve by using a different value as your Host in FileZilla.

Try entering the following as your Host in FileZilla, instead of your domain name (in each example, replace coolexample.com with your domain name):

  • Your hosting account's IP address. For more information, see What is my website's IP address?.
  • ftp.coolexample.com
  • ftp://coolexample.com
  • ftp://your IP address, for example, ftp://1.1.1.1

Domain Registration

Pay less for website domain names. Register your own .com, .net or .org for as low as $10.18 per year. We have everything you need to get online with your new domain.

Website Builder

For as little as $3.89 per month you can build your Website online with Website Builder using our easy to use professional templates. Play Video - Demo

Quick Shopping Cart

Build and run your own successful online store in minutes. You're just five easy steps away! Shopping Cart works with Google® and eBay® Play Video

Website Hosting

Everything needed to give your website the high-performance home it deserves.  Protect transactions and secure your customer's data with a SSL Certificate

Copyright © 2005 - 2017. All rights reserved. Privacy Policy