Connecting to Your Shared Hosting Account with FTP-SSL

If you are the primary FTP user, you can secure your FTP connection using FTP-SSL. FTP-SSL encrypts the data transfer to and from your Shared Hosting account.

To use this option, you need a third party FTP client as most operating systems do not natively support FTP-SSL. Some popular clients are:

• FileZilla
• Fetch (Mac)
• gFTP (Linux)

To Determine if FTP-SSL is Supported on Your Shared Hosting Account

1. Connect to your Shared Hosting account with an FTP client using the standard FTP protocol.
2. If FTP-SSL is available, the FTP client displays the following in the welcome message: FTP-SSL (AUTH TLS, Explicit FTPS or FTPES) security is available.

To Connect to Your Shared Hosting Account Using FTP-SSL

1. Create a new connection in your FTP client.

   Some clients have separate connection options: One option for creating a standard FTP connection and one for creating an FTP-SSL connection. Use the FTP-SSL option, if available.

2. Specify the connection type. This setting is usually found in a box labeled Connect Using or Servertype. Depending upon your FTP client, you may see any of the following valid options:
   • FTPES
   • AUTH TLS
   • Explicit FTPS
3. Use the following information to configure the remaining settings:

   FTP User Name

   This is the user name for your hosting account.

   FTP Password

   This your password for your hosting account.

   website URL

   http://www.example.com

   FTP Website URL

   ftp://www.example.com

   Start Directory

   Some FTP clients will ask for a "Home" or "Start" directory. Our hosting service does not require this. Leave the box blank. If the client requires a value, enter a single forward slash followed by your hosting account user name (i.e., /<user name>).