Deactivating or Removing Payment Methods in Your Account
If there is a credit card or payment method listed in your account that you no longer want to use for future billing or purchases, you can remove the unwanted payment method.
To Remove a Payment Method
- Log in to your Account Manager.
- Go to the Payments tab.
- In the Payment Methods list, select the payment method that you want to remove, and then click Deactivate Payment Method.
- In the Change Payment Type area on the right, do one of the following:
- If there are no products or services associated with the selected payment method, in the Deactivate Payment Type area, select Please deactivate this account and then click Save Changes.
- If there are products or services associated with the selected payment method, you are prompted to select a new payment method for those products and services. You can either select an existing payment method from the list or select Add New Payment Type, select Credit Card, and then click Save Changes. Then, in the New Payment Information area on the right, enter your credit card account information and your billing address information, and then click Save Changes.
- Select the payment method again, and then click Deactivate Payment Method.
- Select Deactivate Valid Account(s) Listed Above, and then click Save Changes.
NOTE: You must have at least one payment method active in your account if you have active products or services.
