How do I renew my certificate?
To renew an expiring SSL certificate, first purchase a certificate-renewal credit, then apply the credit to your common name to request the renewal. You can purchase and apply renewal credits 60 days prior to the expiration date, and up to 30 days beyond the expiration date of your SSL certificate.
For example: If the certificate expires June 15th, the renewal credit is applicable April 15 to July 15.
If the SSL certificate expires, and the renewal credit has not been applied, the website area that was previously protected will display an error message in browsers.
To renew an expiring SSL certificate
- Log into your Account Manager.
- In the My Products section, click SSL Certificates.
- A list of your common names will appear. Click the common name you need to renew.
- On the right choose your renewal duration, proceed to checkout, and complete the transaction for your renewal.
- Click SSL Certificates to return to your SSL certificates list.
- Click Manage Certificate for the certificate you want to renew.
- Click Credits.
- Click Request Certificate for the renewal credit you want to process.
- Complete and confirm the certificate renewal application information.
If your previous certificate was generated at 512 or 1024-bit length, you need to generate a new CSR, as our security standards have changed to require at least 2048-bit keys.
If you are renewing a High-Assurance or Extended Validation (EV) certificate and have changed information, and/or have not verified in the last 13 months, you need to complete the full verification process again. We will contact you if we need you to send us information.
