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Requesting Your SSL Certificate

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Once you have purchased your certificate, you can start the certificate request process.

NOTE: You must request your SSL certificate within one year of purchasing an SSL certificate credit. If you fail to do so, the certificate credit expires.

When you request an SSL certificate, you must submit a certificate request to our Certification Authority (CA) partner, which authenticates the identity of your business and/or your domain control before issuing a signed certificate.

To Request Your SSL Certificate

1. Log in to your Account Manager.
2. In the My Products section, select SSL Certificates.
3. Click Use Credit for the specific credit you want to activate.
   
   
4. In Set up New Certificate on the right, select the credit you want to use and click Continue.
5. In your browser, click Refresh. The screen refreshes and your new credit is identified as New Certificate.
   
   
6. To the right, click Manage certificate.
7. If this is your first certificate, you must agree to the Subscriber Agreement.
8. In the Filters list, click Credits.
9. Click Request Certificate next to the certificate you want to activate.
   
   
10. Indicate whether the domain you are requesting the certificate for is hosted with us or with a third party.
    • If your hosting is with us, select the applicable hosting account from the drop-down list. We will generate and submit your Certificate Signing Request (CSR) to the certificate authority and install the signed certificate on your Website.
      
      
    • If your hosting is third-party, generate a CSR on your Web server and enter it in the field. Be sure to include the -----BEGIN CERTIFICATE SIGNING REQUEST----- and -----END CERTIFICATE SIGNING REQUEST----- lines.
      
      

      NOTE:For help with generating the CSR, see Certificate Signing Request (CSR) Generation Instructions

11. Click Next and follow any remaining steps.

When the request is complete, we begin the vetting process. You will receive an email outlining your next steps when this process is complete. The amount of time required for vetting varies depending on the type of certificate purchased.

NOTE: If your hosting is through us, requesting a certificate changes your hosting account's IP address. If your domain and hosting are not in the same account, you need to update your domain's A record. For information, see Creating or Editing "A Records". Your Website might be inaccessible until you update your A record.