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Frequently Asked Questions

SSL Certificate Renewal - Microsoft Internet Information Services 4.x

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Generating CSR for Certificate Renewal

To start the certificate-renewal process for IIS 4 Web servers, first generate a new Certificate Signing Request (CSR) for the renewal request.

Follow the instructions below to generate the CSR:

  1. Open the "Administrative Tools menu (right click on "My Computer"; select "Manage" or "Control Panel"; select "Administrative Tools.")
  2. Select "Internet Information Services"

  3. Select the computer and website (host) that you wish to secure. Right mouse-click to select Properties.
  4. Click the "Directory Security" tab.
  5. Click the "Server Certificate." button (located in the "Secure communications" area).

  6. Click "Next" in the Welcome to the "Web Server Certificate Wizard" window.

  7. Select "Renew the current certificate"; then click "Next."
  8. Select "Prepare the request now, but send it later" and click "Next."

  9. Choose the certificate-request (CSR) file name, and note the directory where you save it.

  10. Click Next twice, and then click Finish to complete the wizard.

  11. Click "OK" to close the website properties and the Internet Service Manager. You now have a renewal request file.
  12. Open the generated CSR file; then, using a plain-text editor, such as Windows Notepad, copy and paste the CSR into our online certificate renewal form.
  13. We will initiate the processing of your renewal request.

Installing Renewed SSL Certificate and the Intermediate Certificate Bundle (sf_iis_intermediates.p7b)

After we approve your certificate renewal request, you can download your SSL and intermediate certificate. For more information, see Downloading an SSL Certificate. You must install both files on your Web server.

You can also download the intermediate certificate here.

NOTE: For Windows NT 4.0, you must have at least Service Pack 4.0 or higher or Microsoft Internet Explorer 5.0.

Once you have downloaded and saved the certificate bundle, please follow the instructions below to install it.

Installing Intermediate Certificate Bundle (sf_iis_intermediates.p7b):

  1. Select Run from the start menu; then type mmc to start the Microsoft Management Console (MMC).
  2. In the Management Console, select File; then "Add/Remove Snap In."
  3. In the Add/Remove Snap-In dialog, select Add.
  4. In the Add Standalone Snap-in dialog, choose Certificates; then click the Add button.
  5. Choose Computer Account; then click Next and Finish.
  6. Close the Add Standalone Snap-in dialog and click OK on the Add/Remove Snap-in dialog to return to the main MMC window.
  7. If necessary, click the + icon to expand the Certificates folder so that the Intermediate Certification Authorities folder is visible.
  8. Right-click on Intermediate Certification Authorities and choose All Tasks; then click Import.
  9. Follow the wizard prompts to complete the installation procedure.
  10. Click Browse to locate the certificate file (sf_iis_intermediates.p7b).
  11. Choose Place all certificates in the following store; then use the Browse function to locate Intermediate Certification Authorities. Click Next.
  12. Click Finish.

Installing Renewed SSL Certificate:

  1. Select the Internet Information Service console within the Administrative Tools menu.
  2. Select the website (host) for which the certificate was made.
  3. Right mouse-click and select Properties.
  4. Select the Directory Security tab.
  5. Select the Server Certificate option.
  6. The Welcome to the Web Server Certificate Wizard windows opens. Click OK.
  7. Select Process the pending request and install the certificate. Click Next.
  8. Enter the location for the certificate file at the Process a Pending Request window. The file extension may be .txt or .crt instead of .cer (search for files of type all files).
  9. When the correct certificate file is selected, click Next.
  10. Verify the Certificate Summary to make sure all information is accurate. Click Next.
  11. Select Finish.

NOTE: Once the certificates have been installed, you will need to disable the Starfield root certificate from your Trusted Root Certification Authorities folder. Please follow the instructions below to do this:

  1. Select Run from the start menu; then type mmc to start the Microsoft Management Console (MMC).
  2. Expand the Trusted Root Certification Authorities Trusted Root Certification Authorities folder.
  3. Double-click the Certificates folder to show a list of all certificates.
  4. Find the Starfield Class 2 Certification Authority certificate.
  5. Right-click on the certificate and select Properties.
  6. Select the radio button next to Disable all purposes for this certificate.
  7. Click OK.
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