Home Guides Glossary

View Pending Orders

When you place an order with us using some payment options, they can take up to 30 days to provide payment confirmation (though it's typically less than 24 hours). While we wait for payment confirmation, we track it as a Pending Order. This means products you order are not immediately available. However, when we receive payment confirmation, we attempt to fulfill the products and services in your Pending Order.

Domain names and other services are not registered or fulfilled until we receive payment confirmation. In the interim, someone else can register domain names in your Pending Order, causing your registration to fail and that portion of your order to be canceled. However, we will fulfill and charge you for any other services from your Pending Order.

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  • In your account manager, click the Account settings menu, and then select Order history.

Your pending orders display as Pending under the receipt number.

You cannot change a pending order's payment method, but you can cancel it and then make your purchase again using a different payment method.

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