Why hasn't Website Protection Website Scanner scanned my Website?
NOTE:Some features in this article are only available in the full version of Website Scanner. For more information on how to upgrade, see Upgrading from Website Protection Malware Scanner to Website Protection Website Scanner.
Website Protection Website Scanner scans your website every 24 hours for malware, phishing exploits, and more than 3,000 common vulnerabilities and security flaws. If you recently set up your account, allow up to 24 hours to see results.
If Website Scanner does not scan your Website after 24 hours, you might need to verify that you control the website. Follow the steps in the Notice message that displays when you log in to your Website Scanner account, or see Verifying Website Control for Website Protection Website Scanner for more information.
If you successfully verify your website and Website Scanner does not complete a scan within 24 hours, please contact support or submit a request for help. A security advisor can help you determine what's causing the delay. Your hosting provider might block the types of scans and tests that Website Scanner performs. If that's the case, they might need to set up exceptions for the IP addresses Website Scanner uses. Please see From which IP addresses does Website Protection Website Scanner scan? for more information.
