General Articles

Update Your DNS Software (Windows)

If you have a Windows dedicated server running Parallels Plesk Panel 8.6 or lower or...

Finding Your Account's PHP Version Using Phpinfo

The easiest way to find your PHP settings for an account is to upload a PHP info...

Reset Your Root Password

If you cannot remember the root password for your dedicated server, we will need to...

Create an ASP Form Mailer

Some of the information in this article is advanced material we make available as a...

Software Updates

All updates regarding patches, software, and bug fixes are the responsibility of the...

Can I Run Windows Update?

Yes. You are the only person who is using your dedicated server. It is yours to do...

What Software Is Installed on My Server? (Windows)

The following software is installed on your Windows dedicated server after setup:...

What if I've reached my bandwidth limit?

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Reboot Your Server

To reboot your server, you'll need to connect to it (via SSH for Linux and Remote...

Review Your Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Set up Your Server

You already purchased a server — now you need to set it up, which includes the...

Logging in to Your Server

Logging in to your server depends on its operating system and whether or not you have...

Changing Your Server's Password

If you want to change your password, you can log in to your server and change it using...

Add Bandwidth

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Adding IP Addresses to Your Windows Server (Traditional)

Warning: We have multiple configuration methods for our servers' networking. To...

Cancel My Server

If you no longer need your server, you can cancel it. Warning: Once you...

Reset Your Password

If you forgot your server's password, we can help you reset it. Warning: If you...

Modifying Your Server's Add-Ons

Warning: These instructions do not apply to server with the Gateway interface (...

Starting over with My Server (Reprovision)

If you want to revert to a clean setup on your server, you can reprovision it, which...

How do I upgrade options on my server?

Most upgrades can be done through your account under the My Products section of...

Server Quick Reference Guide

This Quick Reference guide will help you to get started with your Hosting Control...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

How to FTP to Your Server

With an FTP (or File Transfer Protocol) program, you can connect to a remote server or...

Request Additional IP Addresses

You can request up to 2 additional IP addresses for your server (for a total of 3: the...

How long does it take to set up my server?

It may take up to 72 hours for the server option to appear in your account. Once this...

Can I partition my Windows VPS or Dedicated Server?

You can partition the second, non-primary hard drive of any Windows dedicated server...

Tips for Server Health and Maintenance

Maintenance is an important part of server management. By making sure that your...

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Private Server (VPS) or a Dedicated Server,...