General Articles

Update Your DNS Software (Windows)

If you have a Windows dedicated server running Parallels Plesk Panel 8.6 or lower or...

Changing Your Server's Password

If you want to change your password, you can log in to your server and change it using...

Logging in to Your Server

Logging in to your server depends on its operating system and whether or not you have...

Magento: Apply SUPEE-5344 Patch

Magento announced a critical security vulnerability with its software and issued a...

What if I've reached my bandwidth limit?

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Reboot Your Server

To reboot your server, you'll need to connect to it (via SSH for Linux and Remote...

Review Your Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Adding Bandwidth-Overage Protection to Your Server

Bandwidth-Overage Protection shields you from bandwidth overage charges by...

Set up Your Server

You already purchased a server — now you need to set it up, which includes the...

Add Bandwidth

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Request Additional IP Addresses

You can request up to 2 additional IP addresses for your server (for a total of 3: the...

How to FTP to Your Server

With an FTP (or File Transfer Protocol) program, you can connect to a remote server or...

Cancel My Server

If you no longer need your server, you can cancel it. Warning: Once you...

Reset Your Password

If you forgot your server's password, we can help you reset it. Warning: If you...

Modifying Your Server's Add-Ons

Warning: These instructions do not apply to server with the Gateway interface (...

Starting over with My Server (Reprovision)

If you want to revert to a clean setup on your server, you can reprovision it, which...

Create Strong Passwords

A password is your first and last line of defense in computer security. Typically...

How do I upgrade options on my server?

Most upgrades can be done through your account under the My Products section of...

Server Quick Reference Guide

This Quick Reference guide will help you to get started with your Hosting Control...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

Patching Your Server

To protect yourself from security vulnerabilities, you must patch your server...

Is there functionality that is not available to my Windows Virtual Private Server?

Due to the nature of virtualization software, some system functionality is not...

How long does setting up my Virtual Private Server take?

Setting up your Virtual Private Server (VPS) can take up to 29 hours. It may take up...

Can I partition my Windows VPS or Dedicated Server?

You can partition the second, non-primary hard drive of any Windows dedicated server...

What software do you install on my Windows Virtual Private Server?

This is the software installed on your Windows Virtual Private Server: Operating...

Can I install Windows patches on my Virtual Private Server?

Your ability to install patches on your Windows® Virtual Private Server (VPS)...

Can I change the time zone on my Windows Virtual Private Server?

No, you cannot permanently change the time zone setting on your Windows® Virtual...

Tips for Server Health and Maintenance

Maintenance is an important part of server management. By making sure that your...

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Private Server (VPS) or a Dedicated Server,...