General Articles

Software Updates

All updates regarding patches, software, and bug fixes are the responsibility of the...

Reset Your Root Password

If you cannot remember the root password for your dedicated server, we will need to...

Finding Your Account's PHP Version Using Phpinfo

The easiest way to find your PHP settings for an account is to upload a PHP info...

Logging in to Your Server

Logging in to your server depends on its operating system and whether or not you have...

What Software Is Installed on My Server? (Linux)

The contents of your dedicated Linux server depends on what kind of Linux distribution...

What if I've reached my bandwidth limit?

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Set up Your Server

You already purchased a server — now you need to set it up, which includes the...

Review Your Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Reboot Your Server

To reboot your server, you'll need to connect to it (via SSH for Linux and Remote...

Can I use open_basedir on my server running Parallels Plesk Panel?

Parallels Plesk Panel 8.0 and above configures the httpd.include file for each domain...

How do I test My FTP Connection via the Command Line in Windows or MacOSX?

To test your FTP connection using the command line, follow these steps. Open a...

Changing Your Server's Password

If you want to change your password, you can log in to your server and change it using...

Add Bandwidth

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Migrating Away from Red Hat Enterprise Linux

Some of the information in this article is advanced material we make available as a...

Starting over with My Server (Reprovision)

If you want to revert to a clean setup on your server, you can reprovision it, which...

Modifying Your Server's Add-Ons

Warning: These instructions do not apply to server with the Gateway interface (...

Reset Your Password

If you forgot your server's password, we can help you reset it. Warning: If you...

Cancel My Server

If you no longer need your server, you can cancel it. Warning: Once you...

How do I upgrade options on my server?

Most upgrades can be done through your account under the My Products section of...

Request Additional IP Addresses

You can request up to 2 additional IP addresses for your server (for a total of 3: the...

How to FTP to Your Server

With an FTP (or File Transfer Protocol) program, you can connect to a remote server or...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

Server Quick Reference Guide

This Quick Reference guide will help you to get started with your Hosting Control...

Critical Paths for Your Linux VPS or Dedicated Server

The file directory on your Linux VPS or Dedicated Server contains a number of critical...

Upgrading Your Server's Operating System

Warning: Upgrading your server's operating system requires a reprovision of your...

How long does it take to set up my server?

It may take up to 72 hours for the server option to appear in your account. Once this...

Which php libraries are installed by default on my server?

The PHP libraries installed on your server depend on its type and operating system....

Tips for Server Health and Maintenance

Maintenance is an important part of server management. By making sure that your...

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Private Server (VPS) or a Dedicated Server,...