General Articles

Cancel My Server

If you no longer need your server, you can cancel it. Warning: Once you...

Add Bandwidth

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Changing Your Server's Password

If you want to change your password, you can log in to your server and change it using...

What software is installed on my Linux server?

The software installed on your server depends on which version of Linux you're using,...

Logging in to Your Server

Logging in to your server depends on its operating system and whether or not you have...

Magento: Apply SUPEE-5344 Patch

Magento announced a critical security vulnerability with its software and issued a...

What if I've reached my bandwidth limit?

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Can I use open_basedir on my server running Parallels Plesk Panel?

Parallels Plesk Panel 8.0 and above configures the httpd.include file for each domain...

Reboot Your Server

To reboot your server, you'll need to connect to it (via SSH for Linux and Remote...

Review Your Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a user's...

Request Additional IP Addresses

You can request up to 2 additional IP addresses for your server (for a total of 3: the...

How to FTP to Your Server

With an FTP (or File Transfer Protocol) program, you can connect to a remote server or...

Reset Your Password

If you forgot your server's password, we can help you reset it. Warning: If you...

Modifying Your Server's Add-Ons

Warning: These instructions do not apply to server with the Gateway interface (...

Starting over with My Server (Reprovision)

If you want to revert to a clean setup on your server, you can reprovision it, which...

Create Strong Passwords

A password is your first and last line of defense in computer security. Typically...

How do I upgrade options on my server?

Most upgrades can be done through your account under the My Products section of...

Critical Paths for Your Linux VPS or Dedicated Server

The file directory on your Linux VPS or Dedicated Server contains a number of critical...

Server Quick Reference Guide

This Quick Reference guide will help you to get started with your Hosting Control...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

Patching Your Server

To protect yourself from security vulnerabilities, you must patch your server...

Set up Your Server

You already purchased a server — now you need to set it up, which includes the...

Which php libraries are installed by default on my server?

The PHP libraries installed on your server depend on its type and operating system....

Tips for Server Health and Maintenance

Maintenance is an important part of server management. By making sure that your...

How long does setting up my Virtual Private Server take?

Setting up your Virtual Private Server (VPS) can take up to 29 hours. It may take up...

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Private Server (VPS) or a Dedicated Server,...