Adding and Updating Payment Information for Your Account
You can set up multiple payment methods for your account. Specifically, you can add credit card, checking account, and gift card information.
Each payment method can be assigned to the various products and services you have in your account. When those items come up for renewal, the selected payment method is used to renew your products and services if you have auto-renew enabled. In addition, you can designate an alternate payment method to use in the event that the primary payment method does not process.
Adding Payment Methods
You can add as many payment methods as you'd like to your account. If you have more than one payment method, you can designate one as an alternate payment method if your primary fails. See Designating an Alternate Payment Method below.
To Add a Payment Method
- Log in to your Account Manager.
- In the My Account section, click My Payment Information.
- Above the Payment Methods list, click link to either Add a Credit Card, Add a Checking Account, or Add a Gift Card.
- In the New Payment Information area on the right, enter the required New Account Details.
- Click Save Changes.
Updating Your Payment Method Information
You should check and update your payment method information on a regular basis. When your credit card information changes, such as an expiration date or billing address, you can update your information to keep your payment information current and avoid your credit cards being declined.
To Update your Payment Method Information
- Log in to your Account Manager.
- In the My Account section, click My Payment Information.
- In the Payment Methods list, click the payment method you want to update.
NOTE: Click View Items to see renewing products associated with the payment method. You can select products you want to update payment methods for, and then click Update Payment Option.
- In the Update Payment Information area on the right, enter the required Update Account Details.
- Click Save Changes.
Designating an Alternate Payment Method
When you have an alternate payment method selected, if your primary payment method does not process, for example, if the credit card has expired, then we use your alternate payment method. You must have more than one Payment Method added to your account before you can designate an alternate payment method. Follow the steps for adding an alternative method for each payment method in your account.
To Designate an Alternate Payment Method
- Log in to your Account Manager.
- In the My Account section, click My Payment Information.
- Above the Payment Methods list, click Alternate Payment Info.
- In the Payment Methods list, select the payment method you want to designate as your alternate, and then click Update Alternate Payment.
For information on deleting a payment method, see Deactivating or Removing Payment Methods in your Account.
