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Manually Updating Themes

While we recommend using WordPress' automatic updates , you can also manually update...

What does it mean to get hacked?

"Hacked" is a term you hear thrown around a lot — especially regarding websites...

Where Can I Get More Help Using ASP/ASP.NET?

ASP and ASP.NET are programming languages developed by Microsoft. Therefore,...

What is ASP/ASP.NET?

ASP stands for Active Server Pages. ASP and ASP.NET are programs that run on Windows....

Does your CGI service support socket connections or socket modules?

Our CGI service does not support the creation of socket connections or socket modules....

What does it mean to host a domain?

Hosting (also known as website hosting or Web hosting) is the business of housing,...

Do you support PHP-Nuke?

All of our Linux® hosting accounts support the use of PHP-Nuke. Please check out...

Why aren't my website's images displaying?

Typically, there are two reasons why images might not display properly. Either your...

Do your hosting accounts support RSS feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...

Do I need to change the permissions to files in my CGI directory?

Yes. CGI scripts must have 705 or 755 permissions to work correctly.

Do your shared hosting accounts support streaming video?

Streaming video is delivered directly from a Web server to an onscreen video player....

What is Python?

Python is a popular interpreted, interactive, object-oriented programming language...

What Is Medium trust level and how does it affect my hosting account?

Trust level refers to permissions set in the Web.config file that dictate what...

Ruby Support

As of Jan. 23, 2014, we completely discontinued support for Ruby on all of our shared...

Using Server Variable ($_SERVER) Elements with PHP 5

Our Linux hosting accounts run in CGI mode. When PHP 5 runs in this mode, the server...

How is my bandwidth usage calculated?

Bandwidth usage is a measure of website traffic. It is comprised of two traffic...

How many folders can I create in my hosting account's root?

The number of files and subdirectories in a given directory should be limited to a...

What are the limitations for MS SQL?

We allow up to 100 simultaneous connections per MS SQL user. MS SQL Server...

How long does it take to set up, upgrade, or downgrade my hosting?

Linux Initial setup of your Linux shared hosting takes 24-48 hours....

Do your shared hosting accounts support Java?

Hosting accounts purchased after July 11, 2011 do not support Java . Existing...

What is a script?

A script is a library of functionality that is easily incorporated into a website....

What is an application plugin?

Plugins extend the functionality of an existing application and are installed and...

What is CSS?

Cascading Style Sheets (CSS) make it faster and easier to create and maintain...

What is Perl?

Practical Extraction and Reporting Language (Perl) is an open-source scripting...

What is a web.config file?

A web.config file lets you customize the way your Website or a specific directory on your...

Can I run Magento on shared hosting?

You can run Magento® on Linux shared hosting, however, shared hosting will not...

What is FFmpeg? Can I install it on my shared hosting account?

FFmpeg is cross-platform software used to record, convert and stream audio and video....

Capturing Information Through Wireshark

If you have experienced issues with your website or email, we might need information...

Do you support ColdFusion?

No, our shared hosting environment does not support ColdFusion as of November 29, 2011.

What type of compression format should I use in PHPMyAdmin?

When exporting your database from PHPMyAdmin, you can choose to either compress your...

Managing Users in WordPress

WordPress® attributes every post to a user. With the Users menu in WordPress, you...

Managing Comments in WordPress

Comments on your WordPress® Website let your users leave feedback on individual posts...

Clarifying File Repository Violations

As we continue to strive for optimal website performance and availability for all of...

Importing MS SQL 2008 Databases

You can use Microsoft SQL Server Management Studio to import a SQL 2008 database not...

Move Your WordPress Website to a Different Directory

If you want to move WordPress to a different directory - maybe you installed it in the...

What version of MySQL do you offer?

Currently, all Plesk accounts create and host MySQL 5.5 databases.

Remove Web Access to Directories

Using Plesk shared hosting accounts, you can only remove Web access from directories...

Getting Started with Hosting (Plesk)

If you're new to hosting or Plesk, this article will help you get started. 1. Set...

Viewing Your Plesk Account's Stats

Parallels Plesk Panel offers a high-level overview of your account's statistics baked...

What is Parallels Plesk Panel?

Plesk is a control panel available on our Windows-based hosting accounts and servers....

Wincache Support on Plesk Shared Hosting

Our Plesk shared hosting accounts support Wincache for PHP apps. This feature can...

Fixing Permalink Issues with WordPress

If you have a problem with your WordPress® installation's Permalinks, you can...

Maintaining Your WordPress Websites

Think of your website like an apartment; it requires maintenance. You don't just move...

Securing and Protecting Your WordPress Website

No one wants to be responsible for ruining everyone else's good time. No one wants to...

What is JetPack?

JetPack is a WordPress plugin that bundles some of the top WordPress features....

WordPress Plugins, the Internet, and You

Morrissey said, "I've seen it happen in other people's lives and now it's happening in...

What is a 404 Page?

A 404 page is an error page that displays when someone tries to access a page that...

Do your hosting accounts support active or passive FTP?

Our hosting accounts only support passive FTP. For this reason you need to make sure...

Which PHP file extensions can I use with my hosting account?

Linux hosting accounts support PHP 5. Depending on the contents of your .htaccess...

Why would I need additional (File Transfer Protocol) FTP users?

There are several reasons why you might consider creating an additional (File Transfer...

What do the different IIS settings do?

These are the different IIS Settings you can apply to the directories in your Windows...

What is Concrete5?

Concrete5 is a free, open-source content management system (CMS) similar to...

Default MIME Types

You can configure MIME types using a web.config file if you are running IIS 7.0. For...

Can I edit my Website's content without having to FTP?

Yes, you can create new and edit existing files through the File Manager in your...

Hosting Account Support for DLLs (Dynamic Link Libraries)

Our Windows hosting supports ASP.NET application DLLs only. Further, DLLs that require...

What is the name of my hosting account's relay server?

The relay server you need to use in your code depends on the type of hosting you use,...

Windows 7: Create FTP Connection

You can use Microsoft® Windows 7 to connect to your hosting account and upload...

Logging in to Your Plesk Shared Hosting

You can log directly into Plesk using your hosting account's username and password by...

Creating a Virtual Directory on Your Windows Hosting Account

You can create virtual directories on your hosting account which work like aliases to...

What FTP software do you recommend?

There are a number of popular FTP clients available online. We recommend:...

How many files can a shared hosting directory hold?

The number of files per directory you can use depends on the type of hosting you have:...

Malicious WordPress Plugins

Plugins let you add and customize WordPress' features. WordPress keeps a repository of...

Troubleshooting FileZilla FTP Connections

If you have problems establishing an FTP connection to your hosting account using...

Restore MySQL Database from Another Host

You can restore MySQL databases you created at another hosting company. To do so, you...

Optimize Table in MySQL

Optimizing your database removes the gaps in data or "overhead" that can occur when...

A Primer on Website Stats

Business websites benefit from getting information about their visitors: where they...

Adobe Muse: How to Publish a Website

If you created a website using Adobe Creative Cloud (CC) Muse, you can use its...

Where can I download my shared hosting backups?

Where you can download your backups you create depends on which type of backup you...

What is my FTP port?

Use port 21 when you're connecting an FTP client to your hosting account. Next...

Keeping Your WordPress Website Secure

Online security is a big deal. Here are a few tips to keep your WordPress® website...

Create Directories

You can create new directories on your hosting account. Log in to your...

Microsoft Access Database Support

We do not support creating Microsoft Access® databases with Plesk shared hosting...

Should I choose a Windows or Linux hosting account?

If you've already decided you need a hosting account, you might get slipped up when...

Restore My Database

You can restore your database from a backup if it got hacked or damaged. How you...

Back up Databases

You should always keep backups of your databases — there's no other way to...

What is my SFTP port?

Use port 22 when you're using SFTP to connect to your hosting account. Next step...

Do I need a dedicated IP?

You only need to add a dedicated IP address to your shared hosting account if you want...

Checking Your Account Status

You may have to wait up to 48 hours before you can upload files to your account (FTP),...

Removing Dedicated IP Addresses from Your Hosting Account

You can remove a dedicated IP from your hosting account. To Remove the Dedicated IP...

What type of hosting account do I have?

Many of our hosting accounts offer different features from one another. Fortunately,...

Enabling Plesk's Hot Link Protection

To prevent other Websites from using your bandwidth by directly linking to files on your...

Adding Domain Aliases to Your Plesk Shared Hosting Account

Using Domain Aliases, Plesk lets you add domains to your hosting account that load...

Download Your WebMatrix Publish Profile (Web Deploy)

Our Plesk shared hosting accounts offer WebMatrix "publish profiles" using Microsoft...

Copying Your Plesk Shared Hosting Websites

Our Plesk shared hosting accounts can copy or clone Websites. This is a simple way to...

Set up Your Account

After you purchase a hosting plan, you need to set it up before you can use it to host...

Install WordPress

WordPress® is a personal publishing platform, or content management system, that...

Install Applications

Your hosting account has a built-in tool to make installing applications like...

Preview Your Website

You can preview what your domain's website looks like before making it visible on the...

Find Your FTP Login/Username

To upload content to your website, you need your FTP username and password. This...

Manage DNS for Your Hosting Account

If you need to change your hosted domain's DNS, you can access our DNS manager through...

What is my website's IP address?

You might need to find your website's IP address to point your domain name to it, or...

Check Your Bandwidth and Disk Space Usage

Your hosting account uses bandwidth when it sends or receives data with the rest of...

Set Directory Permissions

You can set different directory permissions for each of the directories in your...

Change Your Default/Index File

Your hosting account's default file displays when visitors go to your Website. For more...

Add Domains/Websites

You can add domain names to any type of hosting account. However, what you can do with...

Remove Domains

If you no longer want to host a secondary domain name on your hosting account, you can...

Change Your Account's Domain

Changing the primary domain name on a hosting account lets you change the domain name...

View Website Traffic Statistics

Our hosting accounts let you view statistics about your website's traffic....

Change Your Control Panel's Language

You can use your control panel in a large number of languages. Log in to your...

What is my website's root directory?

The root directory of your website is the content that loads when visitors access your...

Rename Files

You can rename files you've uploaded to your hosting account. Log in to your...

Create Files

You can create new files on your hosting account that use any extension. Log...

Delete Directories

You can delete directories and any files in them from your hosting account....

Create Copy of a File Folder

You can create exact copies of files on your hosting account. Log in to your...

Delete Files or Folders

You can delete individual files from your hosting account. Log in to your...

How to Compress Files

You can ZIP together multiple files to create a single file. This is also known as...

Request an SSL Certificate

After you purchase an SSL certificate , you need to request it for the website's...

What is my FTP host or address?

Your FTP client (e.g. FileZilla) will let you use either of these as the FTP address...

Resolving Google Safe Browsing Issues

If the following image displays when you visit your website, it's been blacklisted by...

Connecting to a MySQL Database Using CGI/Perl

This example describes using CGI/Perl to connect to a MySQL Database....

Connecting to a Microsoft SQL Server Database Using ASP/ADO

This example describes using ASP/ADO to connect to a Microsoft SQL Server Database....

Connecting to a MySQL Database Using File DSN and ASP/ADO

This example describes using File DSN and ASP/ADO to connect to a MySQL Database....

What is the path to Python on my hosting account?

You can use Python with CGI on our shared hosting accounts. To use Python, you need...

Can I add Perl Modules to my hosting account?

No, you cannot add additional Perl Modules to the server. However, we have installed...

What is CURL?

CURL = Client URL Library cURL is supported on almost all hosting accounts (...

What is collation and can I change it on my MS SQL database?

Collation controls the way string values are sorted. The default collation sorts...

Enabling Joomla! Search Engine Friendly URLs

Joomla! lets you use Search Engine Friendly (SEF) URLs for your website, which can...

Using an SSL with Your WordPress Admin Control Panel

You need an SSL certificate installed and set up on your shared hosting account before...

WordPress Compromise: TimThumb

TimThumb is a tool used by WordPress themes and plugins to resize images. Old versions...

What is my absolute path?

Parallels Plesk Panel absolute hosting paths are: G:\PleskVhosts\ your account's...

Joomla!: Remote Command Execution Vulnerability (0-Day: Dec. 12, 2015)

All Joomla!® users need to patch their installations due to a vulnerability...

What is MySQL?

MySQL is an open-source relational database used by many websites to store and...

Why isn't my website displaying?

If your website isn't displaying after you have uploaded your files, check the...

Common Web Page Errors

HTTP status codes are three-digit numbers that provide Web browsers with information...

Securing WordPress Admin in Linux

This article shows you how to add an additional password to your wp-admin folder under...

Enabling Caching on Your Windows Hosting Account Using clientCache

With our Windows hosting accounts, you can create caching rules to enhance your...

Enabling SSI for HTM and HTML Files to Plesk Shared Hosting Accounts

Plesk provides native support for Server Side Include scripting for SHTML, HTML, and...

Create Custom MIME Types

You can create custom MIME types on a Windows shared hosting account by modifying the...

Send Email Using System.Net.Mail

To send mail using System.Net.Mail, you need to configure your SMTP service in your...

Move Your Website to GoWebsite (Shared Hosting)

If you have a hosting account somewhere else, but you want to move it to us (thank...

PCI Compliance

At this time, the only GoWebsite products that offer PCI compliance are Online Store...

WordPress Compromise: Spam Content

We've detected a compromise affecting some WordPress Websites. In this compromise,...

FileZilla Errors: "The Server's Certificate Is Unknown" & ECONNREFUSED

You might receive the following error when trying to connect to your cPanel shared...

Uninstalling WordPress or Joomla! (Manual Install)

If you no longer want to use WordPress® or Joomla!®, you can uninstall or...

Do your hosting accounts support MVC4 and MVC5 applications?

Only our Plesk Shared Hosting accounts support MVC4 and MCV5 applications. For more...

Joomla! Module Security Compromise: mod_Administrator

We've detected a compromise affecting Joomla!® installations. In this compromise,...

Website Errors: 503 Service Temporarily Unavailable

503 Service Temporarily Unavailable errors are most often caused by your Website having...

Move Files or Folders Between Directories

You can move files on your hosting account between different directories. Log...

Publishing and Editing Posts in WordPress

WordPress® posts are the entries that display in reverse chronological order on...

Finding Your Account's PHP Version Using Phpinfo

The easiest way to find your PHP settings for an account is to upload a PHP info...

Connecting to MySQL Using PHP

You can access MySQL databases directly through PHP scripts. This lets you read and...

Add a Dedicated IP Address

If you want to use a dedicated IP address, you can add one to your account. For more...

Helpful WordPress Articles

Hosting a WordPress® website can be simple and exciting. The following articles...

Log in to WordPress

To use WordPress, you need to log in to the WordPress Dashboard. No matter how or...

Activating and Deactivating Plugins in WordPress

WordPress offers a large number of plugins to add functionality to your Website. They...

Troubleshooting Plugin Issues in WordPress

If you encounter slowness or errors on your WordPress Website, your plugins might be the...

Customizing Settings in WordPress

The Settings menu in the WordPress Dashboard helps you handle the configuration of...

  • Enable Debug Errors in WordPress
  • Setting WP_DEBUG to true in your wp-config.php will enable the debug mode...

  • Add and Edit Content in WordPress
  • It's easy to add and edit content on your WordPress website using Page Builder....

    Manage Hosting Account Domains

    After you set up your hosting account, you can manage the domains it uses:...

  • Change the Font Style in WordPress
  • You can use the default WordPress editor to change the font style that is used on your...

    PHP Upload Limits on Shared Hosting

    Your default PHP upload limit depends on the type of hosting account you have ( What...

    Which components does my hosting support?

    Some websites need particular components to function correctly. Check this list to...

  • Change the Footer in WordPress
  • You can manually make changes to the PHP code in the footer of your WordPress Website....

  • Change the Header in WordPress
  • You can manually make changes to the PHP code in the header of your WordPress Website....

  • Install a Plugin in WordPress
  • You can install a WordPress plugin using the available plugins in WordPress, or...

  • Create and Activate a Child Theme in WordPress
  • When customizing a theme, it is recommend to create a child theme to make changes to....

  • Using Page Builder in WordPress
  • Here's a collection of essential WordPress Page Builder tasks. This does not include...

    Identifying Malicious Redirects on Your Website

    If attackers compromise your Website, they might insert malicious code that redirects...

    php.ini/.user.ini Changes Not Taking Effect

    If you made changes to your Website's PHP initialization file ( php.ini or .user.ini )...

    Reset Your Website Application (CMS) Password

    If your website has been compromised, you might need to change the administrator...

    What is an FTP compromise?

    To move files between your computer and your website, you use File Transfer Protocol...

    Unzip Files

    You can unzip any .zip files on your hosting account. Login into your Plesk...

  • Disable WP_CACHE for WordPress
  • If you're publishing recent changes to your WordPress website and not seeing them...

    Change My PHP Version

    Plesk lets you change the PHP settings on a per-domain basis. This means you have to...

    Find Your Database Hostname

    table {border-collapse: collapse; color: #333; margin: 1.2rem 0;} tr:nth-child(odd)...

    What is FTP?

    FTP - which stands for F ile T ransfer P rotocol - lets you upload your...

    What is a website backup?

    table {border-collapse: collapse; color: #333; margin: 1.2rem 0;} tr:nth-child(odd)...

  • Fix Theme Errors in WordPress
  • After troubleshooting your Website to determine the error, you can attempt to fix your...

  • Setup PHP Error Logging
  • When troubleshooting PHP errors , you will want to review your PHP logs. If you don't...

  • Change Gallery Settings Using Page Builder in WordPress
  • After adding a gallery to your website, you may want to make some changes to how it's...

  • Change Row and Column Settings Using Page Builder in WordPress
  • You can change row and column settings at any time. Open Page Builder in...

  • Change Audio File Using Page Builder in WordPress
  • Using Page Builder, you have the flexibility to replace an audio file to your Website....

  • Change Your Video Settings Using Page Builder in WordPress
  • After adding a video, you may want to change its format, placeholder image, or auto...

  • Set up WordPress for the First Time
  • When you log in to WordPress for the first time in cPanel hosting or Managed...

  • Edit Pages in WordPress
  • Customize your Website to use the default WordPress editor to edit page content....

  • Which version of TLS is my hosting account using?
  • When you are accepting payments on your website, your merchant(PayPal, Stripe,...

    Can I add ColdFusion to my hosting account?

    No, Cold Fusion is no longer available as an add-on item to our hosting products.

  • Incompatibilities with Page Builder in WordPress
  • We try our very best to make Page Builder compatible with everything you throw at it,...

    What is a subdomain?

    Domain Registration

    Pay less for website domain names. Register your own .com, .net or .org for as low as $10.18 per year. We have everything you need to get online with your new domain.

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