Help Pages Shared Hosting – Plesk (Windows)

Shared Hosting – Plesk (Windows) Articles

Manually Updating Themes: While we recommend using WordPress' automatic updates , you can also manually update...
What does it mean to get hacked?: "Hacked" is a term you hear thrown around a lot — especially regarding websites...
Where Can I Get More Help Using ASP/ASP.NET?: ASP and ASP.NET are programming languages developed by Microsoft. Therefore,...
What is ASP/ASP.NET?: ASP stands for Active Server Pages. ASP and ASP.NET are programs that run on Windows....
Does your CGI service support socket connections or socket modules?: Our CGI service does not support the creation of socket connections or socket modules....
What does it mean to host a domain?: Hosting (also known as website hosting or Web hosting) is the business of housing,...
Do you support PHP-Nuke?: All of our Linux® hosting accounts support the use of PHP-Nuke. Please check out...
Why aren't my website's images displaying?: Typically, there are two reasons why images might not display properly. Either your...
Do your hosting accounts support RSS feeds?: Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...
Do I need to change the permissions to files in my CGI directory?: Yes. CGI scripts must have 705 or 755 permissions to work correctly.
Do your shared hosting accounts support streaming video?: Streaming video is delivered directly from a Web server to an onscreen video player....
What is Python?: Python is a popular interpreted, interactive, object-oriented programming language...
What Is Medium trust level and how does it affect my hosting account?: Trust level refers to permissions set in the Web.config file that dictate what...
Ruby Support: As of Jan. 23, 2014, we completely discontinued support for Ruby on all of our shared...
Using Server Variable ($_SERVER) Elements with PHP 5: Our Linux hosting accounts run in CGI mode. When PHP 5 runs in this mode, the server...
How is my bandwidth usage calculated?: Bandwidth usage is a measure of website traffic. It is comprised of two traffic...
How many folders can I create in my hosting account's root?: The number of files and subdirectories in a given directory should be limited to a...
What are the limitations for MS SQL?: We allow up to 100 simultaneous connections per MS SQL user. MS SQL Server...
How long does it take to set up, upgrade, or downgrade my hosting?: Linux Initial setup of your Linux shared hosting takes 24-48 hours....
Do your shared hosting accounts support Java?: Hosting accounts purchased after July 11, 2011 do not support Java . Existing...
What is a script?: A script is a library of functionality that is easily incorporated into a website....
What is an application plugin?: Plugins extend the functionality of an existing application and are installed and...
What is CSS?: Cascading Style Sheets (CSS) make it faster and easier to create and maintain...
What is Perl?: Practical Extraction and Reporting Language (Perl) is an open-source scripting...
What is a web.config file?: A web.config file lets you customize the way your Website or a specific directory on your...
Can I run Magento on shared hosting?: You can run Magento® on Linux shared hosting, however, shared hosting will not...
What is FFmpeg? Can I install it on my shared hosting account?: FFmpeg is cross-platform software used to record, convert and stream audio and video....
Capturing Information Through Wireshark: If you have experienced issues with your website or email, we might need information...
Do you support ColdFusion?: No, our shared hosting environment does not support ColdFusion as of November 29, 2011.
What type of compression format should I use in PHPMyAdmin?: When exporting your database from PHPMyAdmin, you can choose to either compress your...
Managing Users in WordPress: WordPress® attributes every post to a user. With the Users menu in WordPress, you...
Managing Comments in WordPress: Comments on your WordPress® Website let your users leave feedback on individual posts...
Clarifying File Repository Violations: As we continue to strive for optimal website performance and availability for all of...
Importing MS SQL 2008 Databases: You can use Microsoft SQL Server Management Studio to import a SQL 2008 database not...
Move Your WordPress Website to a Different Directory: If you want to move WordPress to a different directory - maybe you installed it in the...
What version of MySQL do you offer?: Currently, all Plesk accounts create and host MySQL 5.5 databases.
Remove Web Access to Directories: Using Plesk shared hosting accounts, you can only remove Web access from directories...
Getting Started with Hosting (Plesk): If you're new to hosting or Plesk, this article will help you get started. 1. Set...
Viewing Your Plesk Account's Stats: Parallels Plesk Panel offers a high-level overview of your account's statistics baked...
What is Parallels Plesk Panel?: Plesk is a control panel available on our Windows-based hosting accounts and servers....
Wincache Support on Plesk Shared Hosting: Our Plesk shared hosting accounts support Wincache for PHP apps. This feature can...
Fixing Permalink Issues with WordPress: If you have a problem with your WordPress® installation's Permalinks, you can...
Maintaining Your WordPress Websites: Think of your website like an apartment; it requires maintenance. You don't just move...
Securing and Protecting Your WordPress Website: No one wants to be responsible for ruining everyone else's good time. No one wants to...
What is JetPack?: JetPack is a WordPress plugin that bundles some of the top WordPress features....
WordPress Plugins, the Internet, and You: Morrissey said, "I've seen it happen in other people's lives and now it's happening in...
What is a 404 Page?: A 404 page is an error page that displays when someone tries to access a page that...
Do your hosting accounts support active or passive FTP?: Our hosting accounts only support passive FTP. For this reason you need to make sure...
Which PHP file extensions can I use with my hosting account?: Linux hosting accounts support PHP 5. Depending on the contents of your .htaccess...
Why would I need additional (File Transfer Protocol) FTP users?: There are several reasons why you might consider creating an additional (File Transfer...
What do the different IIS settings do?: These are the different IIS Settings you can apply to the directories in your Windows...
What is Concrete5?: Concrete5 is a free, open-source content management system (CMS) similar to...
Default MIME Types: You can configure MIME types using a web.config file if you are running IIS 7.0. For...
Can I edit my Website's content without having to FTP?: Yes, you can create new and edit existing files through the File Manager in your...
Hosting Account Support for DLLs (Dynamic Link Libraries): Our Windows hosting supports ASP.NET application DLLs only. Further, DLLs that require...
What is the name of my hosting account's relay server?: The relay server you need to use in your code depends on the type of hosting you use,...
Windows 7: Create FTP Connection: You can use Microsoft® Windows 7 to connect to your hosting account and upload...
Logging in to Your Plesk Shared Hosting: You can log directly into Plesk using your hosting account's username and password by...
Creating a Virtual Directory on Your Windows Hosting Account: You can create virtual directories on your hosting account which work like aliases to...
What FTP software do you recommend?: There are a number of popular FTP clients available online. We recommend:...
How many files can a shared hosting directory hold?: The number of files per directory you can use depends on the type of hosting you have:...
Malicious WordPress Plugins: Plugins let you add and customize WordPress' features. WordPress keeps a repository of...
Troubleshooting FileZilla FTP Connections: If you have problems establishing an FTP connection to your hosting account using...
Restore MySQL Database from Another Host: You can restore MySQL databases you created at another hosting company. To do so, you...
Optimize Table in MySQL: Optimizing your database removes the gaps in data or "overhead" that can occur when...
A Primer on Website Stats: Business websites benefit from getting information about their visitors: where they...
Adobe Muse: How to Publish a Website: If you created a website using Adobe Creative Cloud (CC) Muse, you can use its...
Where can I download my shared hosting backups?: Where you can download your backups you create depends on which type of backup you...
What is my FTP port?: Use port 21 when you're connecting an FTP client to your hosting account. Next...
Keeping Your WordPress Website Secure: Online security is a big deal. Here are a few tips to keep your WordPress® website...
Create Directories: You can create new directories on your hosting account. Log in to your...
Microsoft Access Database Support: We do not support creating Microsoft Access® databases with Plesk shared hosting...
Should I choose a Windows or Linux hosting account?: If you've already decided you need a hosting account, you might get slipped up when...
Restore My Database: You can restore your database from a backup if it got hacked or damaged. How you...
Back up Databases: You should always keep backups of your databases — there's no other way to...
What is my SFTP port?: Use port 22 when you're using SFTP to connect to your hosting account. Next step...
Do I need a dedicated IP?: You only need to add a dedicated IP address to your shared hosting account if you want...
Checking Your Account Status: You may have to wait up to 48 hours before you can upload files to your account (FTP),...
Removing Dedicated IP Addresses from Your Hosting Account: You can remove a dedicated IP from your hosting account. To Remove the Dedicated IP...
What type of hosting account do I have?: Many of our hosting accounts offer different features from one another. Fortunately,...
Enabling Plesk's Hot Link Protection: To prevent other Websites from using your bandwidth by directly linking to files on your...
Adding Domain Aliases to Your Plesk Shared Hosting Account: Using Domain Aliases, Plesk lets you add domains to your hosting account that load...
Download Your WebMatrix Publish Profile (Web Deploy): Our Plesk shared hosting accounts offer WebMatrix "publish profiles" using Microsoft...
Copying Your Plesk Shared Hosting Websites: Our Plesk shared hosting accounts can copy or clone Websites. This is a simple way to...
Set up Your Account: After you purchase a hosting plan, you need to set it up before you can use it to host...
Install WordPress: WordPress® is a personal publishing platform, or content management system, that...
Install Applications: Your hosting account has a built-in tool to make installing applications like...
Preview Your Website: You can preview what your domain's website looks like before making it visible on the...
Find Your FTP Login/Username: To upload content to your website, you need your FTP username and password. This...
Manage DNS for Your Hosting Account: If you need to change your hosted domain's DNS, you can access our DNS manager through...
What is my website's IP address?: You might need to find your website's IP address to point your domain name to it, or...
Check Your Bandwidth and Disk Space Usage: Your hosting account uses bandwidth when it sends or receives data with the rest of...
Set Directory Permissions: You can set different directory permissions for each of the directories in your...
Change Your Default/Index File: Your hosting account's default file displays when visitors go to your Website. For more...
Add Domains/Websites: You can add domain names to any type of hosting account. However, what you can do with...
Remove Domains: If you no longer want to host a secondary domain name on your hosting account, you can...
Change Your Account's Domain: Changing the primary domain name on a hosting account lets you change the domain name...
View Website Traffic Statistics: Our hosting accounts let you view statistics about your website's traffic....
Change Your Control Panel's Language: You can use your control panel in a large number of languages. Log in to your...
What is my website's root directory?: The root directory of your website is the content that loads when visitors access your...
Rename Files: You can rename files you've uploaded to your hosting account. Log in to your...
Create Files: You can create new files on your hosting account that use any extension. Log...
Delete Directories: You can delete directories and any files in them from your hosting account....
Create Copy of a File Folder: You can create exact copies of files on your hosting account. Log in to your...
Delete Files or Folders: You can delete individual files from your hosting account. Log in to your...
How to Compress Files: You can ZIP together multiple files to create a single file. This is also known as...
Request an SSL Certificate: After you purchase an SSL certificate , you need to request it for the website's...
What is my FTP host or address?: Your FTP client (e.g. FileZilla) will let you use either of these as the FTP address...
Resolving Google Safe Browsing Issues: If the following image displays when you visit your website, it's been blacklisted by...
Connecting to a MySQL Database Using CGI/Perl: This example describes using CGI/Perl to connect to a MySQL Database....
Connecting to a Microsoft SQL Server Database Using ASP/ADO: This example describes using ASP/ADO to connect to a Microsoft SQL Server Database....
Connecting to a MySQL Database Using File DSN and ASP/ADO: This example describes using File DSN and ASP/ADO to connect to a MySQL Database....
What is the path to Python on my hosting account?: You can use Python with CGI on our shared hosting accounts. To use Python, you need...
Can I add Perl Modules to my hosting account?: No, you cannot add additional Perl Modules to the server. However, we have installed...
What is CURL?: CURL = Client URL Library cURL is supported on almost all hosting accounts (...
What is collation and can I change it on my MS SQL database?: Collation controls the way string values are sorted. The default collation sorts...
Enabling Joomla! Search Engine Friendly URLs: Joomla! lets you use Search Engine Friendly (SEF) URLs for your website, which can...
Using an SSL with Your WordPress Admin Control Panel: You need an SSL certificate installed and set up on your shared hosting account before...
WordPress Compromise: TimThumb: TimThumb is a tool used by WordPress themes and plugins to resize images. Old versions...
What is my absolute path?: Parallels Plesk Panel absolute hosting paths are: G:\PleskVhosts\ your account's...
Joomla!: Remote Command Execution Vulnerability (0-Day: Dec. 12, 2015): All Joomla!® users need to patch their installations due to a vulnerability...
What is MySQL?: MySQL is an open-source relational database used by many websites to store and...
Why isn't my website displaying?: If your website isn't displaying after you have uploaded your files, check the...
Common Web Page Errors: HTTP status codes are three-digit numbers that provide Web browsers with information...
Securing WordPress Admin in Linux: This article shows you how to add an additional password to your wp-admin folder under...
Enabling Caching on Your Windows Hosting Account Using clientCache: With our Windows hosting accounts, you can create caching rules to enhance your...
Enabling SSI for HTM and HTML Files to Plesk Shared Hosting Accounts: Plesk provides native support for Server Side Include scripting for SHTML, HTML, and...
Create Custom MIME Types: You can create custom MIME types on a Windows shared hosting account by modifying the...
Send Email Using System.Net.Mail: To send mail using System.Net.Mail, you need to configure your SMTP service in your...
Move Your Website to GoWebsite (Shared Hosting): If you have a hosting account somewhere else, but you want to move it to us (thank...
PCI Compliance: At this time, the only GoWebsite products that offer PCI compliance are Online Store...
WordPress Compromise: Spam Content: We've detected a compromise affecting some WordPress Websites. In this compromise,...
FileZilla Errors: "The Server's Certificate Is Unknown" & ECONNREFUSED: You might receive the following error when trying to connect to your cPanel shared...
Uninstalling WordPress or Joomla! (Manual Install): If you no longer want to use WordPress® or Joomla!®, you can uninstall or...
Do your hosting accounts support MVC4 and MVC5 applications?: Only our Plesk Shared Hosting accounts support MVC4 and MCV5 applications. For more...
Joomla! Module Security Compromise: mod_Administrator: We've detected a compromise affecting Joomla!® installations. In this compromise,...
Website Errors: 503 Service Temporarily Unavailable: 503 Service Temporarily Unavailable errors are most often caused by your Website having...
Move Files or Folders Between Directories: You can move files on your hosting account between different directories. Log...
Publishing and Editing Posts in WordPress: WordPress® posts are the entries that display in reverse chronological order on...
Finding Your Account's PHP Version Using Phpinfo: The easiest way to find your PHP settings for an account is to upload a PHP info...
Connecting to MySQL Using PHP: You can access MySQL databases directly through PHP scripts. This lets you read and...
Add a Dedicated IP Address: If you want to use a dedicated IP address, you can add one to your account. For more...
Helpful WordPress Articles: Hosting a WordPress® website can be simple and exciting. The following articles...
Log in to WordPress: To use WordPress, you need to log in to the WordPress Dashboard. No matter how or...
Activating and Deactivating Plugins in WordPress: WordPress offers a large number of plugins to add functionality to your Website. They...
Troubleshooting Plugin Issues in WordPress: If you encounter slowness or errors on your WordPress Website, your plugins might be the...
Customizing Settings in WordPress: The Settings menu in the WordPress Dashboard helps you handle the configuration of...
Enable Debug Errors in WordPress: Setting WP_DEBUG to true in your wp-config.php will enable the debug mode...
Add and Edit Content in WordPress: It's easy to add and edit content on your WordPress website using Page Builder....
Manage Hosting Account Domains: After you set up your hosting account, you can manage the domains it uses:...
Change the Font Style in WordPress: You can use the default WordPress editor to change the font style that is used on your...
PHP Upload Limits on Shared Hosting: Your default PHP upload limit depends on the type of hosting account you have ( What...
Which components does my hosting support?: Some websites need particular components to function correctly. Check this list to...
Change the Footer in WordPress: You can manually make changes to the PHP code in the footer of your WordPress Website....
Change the Header in WordPress: You can manually make changes to the PHP code in the header of your WordPress Website....
Install a Plugin in WordPress: You can install a WordPress plugin using the available plugins in WordPress, or...
Create and Activate a Child Theme in WordPress: When customizing a theme, it is recommend to create a child theme to make changes to....
Using Page Builder in WordPress: Here's a collection of essential WordPress Page Builder tasks. This does not include...
Identifying Malicious Redirects on Your Website: If attackers compromise your Website, they might insert malicious code that redirects...
php.ini/.user.ini Changes Not Taking Effect: If you made changes to your Website's PHP initialization file ( php.ini or .user.ini )...
Reset Your Website Application (CMS) Password: If your website has been compromised, you might need to change the administrator...
What is an FTP compromise?: To move files between your computer and your website, you use File Transfer Protocol...
Unzip Files: You can unzip any .zip files on your hosting account. Login into your Plesk...
Disable WP_CACHE for WordPress: If you're publishing recent changes to your WordPress website and not seeing them...
Change My PHP Version: Plesk lets you change the PHP settings on a per-domain basis. This means you have to...
Find Your Database Hostname: table {border-collapse: collapse; color: #333; margin: 1.2rem 0;} tr:nth-child(odd)...
What is FTP?: FTP - which stands for F ile T ransfer P rotocol - lets you upload your...
What is a website backup?: table {border-collapse: collapse; color: #333; margin: 1.2rem 0;} tr:nth-child(odd)...
Fix Theme Errors in WordPress: After troubleshooting your Website to determine the error, you can attempt to fix your...
Setup PHP Error Logging: When troubleshooting PHP errors , you will want to review your PHP logs. If you don't...
Change Gallery Settings Using Page Builder in WordPress: After adding a gallery to your website, you may want to make some changes to how it's...
Change Row and Column Settings Using Page Builder in WordPress: You can change row and column settings at any time. Open Page Builder in...
Change Audio File Using Page Builder in WordPress: Using Page Builder, you have the flexibility to replace an audio file to your Website....
Change Your Video Settings Using Page Builder in WordPress: After adding a video, you may want to change its format, placeholder image, or auto...
Set up WordPress for the First Time: When you log in to WordPress for the first time in cPanel hosting or Managed...
Edit Pages in WordPress: Customize your Website to use the default WordPress editor to edit page content....
Which version of TLS is my hosting account using?: When you are accepting payments on your website, your merchant(PayPal, Stripe,...
Can I add ColdFusion to my hosting account?: No, Cold Fusion is no longer available as an add-on item to our hosting products.
Incompatibilities with Page Builder in WordPress: We try our very best to make Page Builder compatible with everything you throw at it,...
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