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Why doesn't my visitors count match what Google Analytics shows?

The number of visitors that display in Google Analytics will likely differ from your...

Manually Updating Themes

While we recommend using WordPress' automatic updates , you can also manually update...

Do your hosting accounts support RSS feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...

Do your shared hosting accounts support streaming video?

Streaming video is delivered directly from a Web server to an onscreen video player....

How long does it take to set up, upgrade, or downgrade my hosting?

Linux Initial setup of your Linux shared hosting takes 24-48 hours....

What is a script?

A script is a library of functionality that is easily incorporated into a website....

What is an application plugin?

Plugins extend the functionality of an existing application and are installed and...

Capturing Information Through Wireshark

If you have experienced issues with your website or email, we might need information...

What type of compression format should I use in PHPMyAdmin?

When exporting your database from PHPMyAdmin, you can choose to either compress your...

Customizing Settings in WordPress

The Settings menu in the WordPress Dashboard helps you handle the configuration of...

Managing Users in WordPress

WordPress® attributes every post to a user. With the Users menu in WordPress, you...

Publishing and Editing Posts in WordPress

WordPress® posts are the entries that display in reverse chronological order on...

Managing Comments in WordPress

Comments on your WordPress® Website let your users leave feedback on individual posts...

Fixing Permalink Issues with WordPress

If you have a problem with your WordPress® installation's Permalinks, you can...

Maintaining Your WordPress Websites

Think of your website like an apartment; it requires maintenance. You don't just move...

Securing and Protecting Your WordPress Website

No one wants to be responsible for ruining everyone else's good time. No one wants to...

What is JetPack?

JetPack is a WordPress plugin that bundles some of the top WordPress features....

WordPress Plugins, the Internet, and You

Morrissey said, "I've seen it happen in other people's lives and now it's happening in...

Do your hosting accounts support active or passive FTP?

Our hosting accounts only support passive FTP. For this reason you need to make sure...

Back up Your Website

Managed WordPress keeps 30 days' worth of backups for you automatically —...

What FTP software do you recommend?

There are a number of popular FTP clients available online. We recommend:...

Malicious WordPress Plugins

Plugins let you add and customize WordPress' features. WordPress keeps a repository of...

Bypassing Your Managed WordPress Cache

If you're encountering issues with your Managed WordPress Website's cache, but you cannot...

Manage Hosting Account Domains

After you set up your hosting account, you can manage the domains it uses:...

Troubleshooting FileZilla FTP Connections

If you have problems establishing an FTP connection to your hosting account using...

Restore MySQL Database from Another Host

You can restore MySQL databases you created at another hosting company. To do so, you...

Optimize Table in MySQL

Optimizing your database removes the gaps in data or "overhead" that can occur when...

Troubleshooting WordPress Plugin Issues

If you encounter slowness or errors on your WordPress® Website, your plugins might be...

What are staging environments?

Staging environments for Managed WordPress let you build and test your website without...

What is my FTP port?

Use port 21 when you're connecting an FTP client to your hosting account. Next...

Why is my WordPress Website running slowly?

Every time a visitor goes to your WordPress® blog, the server processes PHP...

WordPress: Change Domain, Hosting, or Directory Troubleshooting

If you do something that changes the URL of your WordPress® Website, you need to...

Previewing Your WordPress Website

You previewed your WordPress Website and almost everything was broken. What the heck?...

Fixing Broken Links After Moving Your WordPress Website

Sometimes you need to update broken links when you change your WordPress® domain...

Export MySQL Databases

You have two options when exporting your MySQL database. You can either export the...

Connect to Your Server or Shared Hosting Account with SSH

All of our Linux-based shared hosting accounts ( more info ) and servers (VPS or...

Getting Started with WordPress

No more is a blog just a single page with a "what I did at the store today" kind of...

Navigating WordPress

With WordPress®, you can manage anything from a simple personal Website with just a...

Blacklisted Plugins

Your Managed WordPress has blacklisted the following plugins, meaning you cannot...

Add Websites

Managed WordPress gives you a lot of flexibility with managing WordPress Websites —...

What is my SFTP port?

Use port 22 when you're using SFTP to connect to your hosting account. Next step...

Canceling Your Hosting Account

Canceling your hosting account removes your website's files from our servers. Be sure...

Upgrading or Downgrading Your Hosting Account

If you find that you need additional space, bandwidth, or features for your website,...

Checking Your Account Status

You may have to wait up to 48 hours before you can upload files to your account (FTP),...

What type of hosting account do I have?

Many of our hosting accounts offer different features from one another. Fortunately,...

Upgrade Your Account

Managed WordPress accounts offer different numbers of websites and monthly visitors....

Request an SSL Certificate

After you purchase an SSL certificate , you need to request it for the website's...

Welcome to WordPress Blog Hosting

Welcome to your new WordPress® Website. Before you dive in, there are a few things...

What is my FTP host or address?

Your FTP client (e.g. FileZilla) will let you use either of these as the FTP address...

Resolving Google Safe Browsing Issues

If the following image displays when you visit your website, it's been blacklisted by...

Preview Your Website Using Host Files

Adding entries to your hosts file lets you view the files you uploaded to your hosting...

Troubleshooting Common Issues in WordPress

WordPress® is one of the most commonly used blogging applications. While it's...

Changing Your WordPress Domain Name While Moving Your Website to a New Location

There are different ways to move your WordPress® blog between servers. You should...

WordPress Compromise: TimThumb

TimThumb is a tool used by WordPress themes and plugins to resize images. Old versions...

Helpful WordPress Articles

Hosting a WordPress® website can be simple and exciting. The following articles...

What is MySQL?

MySQL is an open-source relational database used by many websites to store and...

Change a Website's Domain Name

You can change your Managed WordPress account's domain name to use a different domain....

Limits on Editing Files

Hackers love exploiting and defacing WordPress Websites, which makes security a priority...

What happens when I change my domain?

With Managed WordPress, we make changing your domain name really simple. When you...

Query Strings in WordPress URLs

Your Managed WordPress account removes known tracking query strings (such as utm_* )...

Clear Your Cache

Managed WordPress includes a caching feature, which improves your website's load...

Traffic Limits

Instead of measuring bandwidth, your Managed WordPress account supports a particular...

WordPress 4.1.2, 4.2, 4.2.1 Updates

Your Managed WordPress Websites are normally updated to the latest version of WordPress...

Connecting to MySQL Using PHP

You can access MySQL databases directly through PHP scripts. This lets you read and...

Common Web Page Errors

HTTP status codes are three-digit numbers that provide Web browsers with information...

Securing WordPress Admin in Linux

This article shows you how to add an additional password to your wp-admin folder under...

Why use a temporary domain name with Managed WordPress?

When you set up Managed WordPress Websites, you're given the option to use temporary...

What is an FTP compromise?

To move files between your computer and your website, you use File Transfer Protocol...

Identifying Malicious Redirects on Your Website

If attackers compromise your Website, they might insert malicious code that redirects...

Find My Website's Nameservers

To make your website visible on the Internet, you need to point your domain name to...

Find Your Database Hostname

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Importing MySQL Databases via SSH

Servers without a control panel (such as cPanel, Plesk, or Simple Control Panel) do...

Restore Your Website

Managed WordPress® accounts offer 30 days' worth of backups for your WordPress...

WordPress Compromise: Spam Content

We've detected a compromise affecting some WordPress Websites. In this compromise,...

Access Your Staging Environment

You can access your staging environment to edit your Managed WordPress Website without...

What is a subdomain?

Subdomains are extensions of your domain name that you can forward to URLs or point to...

What is FTP?

FTP - which stands for F ile T ransfer P rotocol - lets you upload your...

What is a website backup?

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Enter Hosting Gateway While in WordPress

If you need to access Gateway for your Managed WordPress account, you can click...

  • Account Setup Failed
  • We were unable to setup your account, please try again. Click Add Website ....

  • Account Retrieval Failed
  • Something on our end broke, and we weren't able to get your Managed WordPress account...

  • Remove Account Failed
  • We were unable to remove the account, please try again. Click the three-dot...

  • Restore Account Failed
  • We were unable to restore your account, please try again. Click Backups ....

  • FTP Credentials Failed
  • The FTP credentials check didn't work, please try again....

  • Credentials Check Failed
  • The WordPress credentials check didn’t work, please try again. For more...

  • Migrate Account Failed
  • We were unable to migrate your Website, please try again. Or, try the steps below to...

  • Invalide FTP Username or Password
  • The FTP username and password entered didn't work. Please double check your...

  • Invalid Admin Login
  • We couldn’t validate your Website with this administrator account, please try...

  • Install Plugin Failed
  • The administrator account used doesn't have permissions to install plugins. Please...

  • Invalid Website URL
  • We were unable to migrate your Website using the WordPress URL entered, please try again....

  • Migration Failed
  • We were unable to migrate the Website because it’s not on WordPress 3.0 or higher....

  • Automatic Migration Failed
  • We were unable to automatically migrated your WordPress Website. Please contact...

  • Add Alias Domain Failed
  • We were unable to add an alias domain, please try again. For more help, please...

  • Remove Alias Domain Failed
  • We were unable to remove the alias domain, please try again. For more help, please...

  • Create Staging Website Failed
  • We were unable to create a staging Website, please try again. For more help, please...

  • Check Version Failed
  • We were unable to check which version of WordPress you have, please try again. For...

  • Set up SSH Failed
  • We were unable to set up your SSH, please try again. For more help, please contact...

  • Load Websites Failed
  • We were unable to load your WordPress Websites, please try again later. For more help,...

  • Load Website Failed
  • We were unable to load your WordPress Website, please try again. For more help,...

  • Load Plugins Failed
  • We were unable to load your WordPress plugin information, please try again. For...

  • Load Set Statistics Failed
  • We were unable to load your Website statistics right now, please try again. For more...

  • Load Website Database Details Failed
  • We were unable to load your Website database details, please try again. For more...

  • Load SFTP User Details Failed
  • We were unable to load your Website SFTP user details, please try again. For more...

  • Update Website Plugin Failed
  • We were unable to update your WordPress plugin, please try again. For more help,...

    Log in to WordPress

    To use WordPress, you need to log in to the WordPress Dashboard. No matter how or...

  • What is Page Builder?
  • Page Builder is an optional WordPress plug-in that gives you the flexibility to...

  • Set up WordPress for the First Time
  • When you log in to WordPress for the first time in cPanel hosting or Managed...

  • Use Page Builder Modules
  • Page Builder modules are the building blocks of your WordPress website. Modules...

  • Add Custom HTML
  • You can insert custom HTML in your pages, such as code for a table, in order to...

  • Add an Image
  • Chances are you are ready to add images or photos to your WordPress Website. Here's how:...

  • Add Audio Files
  • Using Page Builder, you can add MP3 format audio files to play music on your...

  • Change Text
  • You can change the color, style, and size of text in your existing WordPress pages....

  • Add a Text Block
  • You are actively making adjustments to your WordPress Website and find that you need to...

  • Add Videos
  • You have the ability to add Videos to your WordPress Website at any time with Page...

  • Add Sections
  • To organize things like photos, text, and videos, you need to add sections to your...

  • Open Page Builder
  • After your WordPress Website is installed and you've selected a theme, you can use Page...

  • Change Your Images
  • After adding an image or photo, you may want to change its cropping, alignment, and...

  • Change Audio File
  • Using Page Builder, you have the flexibility to replace an audio file to your Website....

  • Change Your Video Settings
  • After adding a video, you may want to change its format, placeholder image, or auto...

  • Add an Image Gallery
  • Page Builder allows you to organize your images and photos into categories by...

  • Change Page Layout
  • You can change the layout of any WordPress page by using Page Builder's Layout...

  • Change Website Settings
  • Now that you have launched Page Builder, you can change the General settings that...

  • Change Gallery Settings
  • After adding a gallery to your website, you may want to make some changes to how...

  • Enable Debug Errors in WordPress
  • Setting WP_DEBUG to true in your wp-config.php file will disable minification and...

  • Upgrade Your WordPress Builder
  • You can upgrade your license any time from your My Account page. How...

  • Incompatibilities with WordPress Builder
  • We try our very best to make Page Builder compatible with everything you throw...

  • Change Primary Domain Failed
  • We were unable to change the primary domain, please try again. For more help,...

  • Using Page Builder
  • Here’s a list of the essential tasks you’ll likely want to do when editing...

    Changing Your WordPress Domain Name

    If you want to change your WordPress® Website's domain name, you can use your...

    Software Versions (Shared Hosting)

    The software we install on your hosting account depends on its type ( more info )....

    Set up My Account

    Before you can start using Managed WordPress Websites, you need to set up your...

  • Open WordPress
  • You can access your WordPress dashboard through your hosting manager. This access is...

    Change My Domain

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    Remove My Website

    If you no longer want to use a Website, you can remove it from your Managed WordPress...

  • Update Theme and Plugins
  • You should update your theme and plugins for your WordPress Website to make sure your...

  • Enable SSH
  • You can enable SSH in your hosting account. SSH is a secure method of connecting to...

    Import SQL Files into MySQL Databases

    If you backed up or exported a database to a SQL file, you can import it into one of...

    What is Managed WordPress?

    Managed WordPress is our professional WordPress hosting platform. Its feature list is...

    Use WP-CLI to Manage Your Website

    You can control your Managed WordPress account through WP-CLI (WordPress Command...

    Use Git to Manage Your Website

    You can use the version-control software Git with your Managed WordPress account....

    Check My Disk Space Usage

    Curious how much disk space your Managed WordPress Website is using? Connect to...

    Reset My Password

    If you can't figure out your password, we'll need to know what you're trying to...

    Upload Files with SFTP

    You can upload files to your Managed WordPress account with SFTP. You can use any FTP...

  • Open phpMyAdmin
  • You can open phpMyAdmin to directly edit your database. This is useful if you want to...

    Move Your WordPress Website

    If you have a WordPress® Website with another company, you can migrate it to a...

    View My IP Address

    You can discover where your Managed WordPress IP Address is located in your hosting...

    Pull Your Production Website to the Staging Website

    When you pull your Managed WordPress Website to the staging Website, this creates a copy of...

    Push Your Staging Website to the Production Website

    After working on your Website in staging , you can perform a push. This will take all...

    Create Your Staging Environment

    You need to create your Managed WordPress staging Website first before you can start...

  • View My Staging Website
  • If you have created a staging Website for your Managed WordPress account, you can view...

    Move Your WordPress Website Manually

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  • Tutorial on WordPress Theme Structure
  • Your WordPress theme provides the building blocks for your website. Watch this video...

    Domain Registration

    Pay less for website domain names. Register your own .com, .net or .org for as low as $10.18 per year. We have everything you need to get online with your new domain.

    Website Builder

    For as little as $3.89 per month you can build your Website online with Website Builder using our easy to use professional templates. Play Video - Demo

    Quick Shopping Cart

    Build and run your own successful online store in minutes. You're just five easy steps away! Shopping Cart works with Google® and eBay® Play Video

    Website Hosting

    Everything needed to give your website the high-performance home it deserves.  Protect transactions and secure your customer's data with a SSL Certificate

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