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Manually Updating Themes

While we recommend using WordPress' automatic updates , you can also manually update...

What does it mean to get hacked?

"Hacked" is a term you hear thrown around a lot — especially regarding websites...

Does your CGI service support socket connections or socket modules?

Our CGI service does not support the creation of socket connections or socket modules....

Where do I upload my CGI scripts and applications?

Server-side scripts and executables can be uploaded to any directory on your Website and...

What does it mean to host a domain?

Hosting (also known as website hosting or Web hosting) is the business of housing,...

Do you support PHP-Nuke?

All of our Linux® hosting accounts support the use of PHP-Nuke. Please check out...

Do you run PHP in safe mode on your Linux hosting servers?

No, we do not run PHP in safe mode on our Linux® hosting servers. For more...

Why aren't my website's images displaying?

Typically, there are two reasons why images might not display properly. Either your...

Do your hosting accounts support RSS feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...

Do you support fsockopen?

Yes, we do. You can use fsockopen on all of our PHP-enabled hosting plans for TCP...

Do I need to change the permissions to files in my CGI directory?

Yes. CGI scripts must have 705 or 755 permissions to work correctly.

Do your shared hosting accounts support streaming video?

Streaming video is delivered directly from a Web server to an onscreen video player....

What is Python?

Python is a popular interpreted, interactive, object-oriented programming language...

How often do you empty the /tmp folder on your Linux hosting servers?

All "temp" files created in the /tmp directory on our Linux servers will be...

Can I use exec cmd or exec cgi in my SSI or SHTML files?

For security reasons, we do not let you use exec cmd or exec cgi in your SSI or...

Ruby Support

As of Jan. 23, 2014, we completely discontinued support for Ruby on all of our shared...

Using Server Variable ($_SERVER) Elements with PHP 5

Our Linux hosting accounts run in CGI mode. When PHP 5 runs in this mode, the server...

Can I use extensionless PHP files?

For security reasons, you cannot use extensionless PHP files on your website without...

How is my bandwidth usage calculated?

Bandwidth usage is a measure of website traffic. It is comprised of two traffic...

How many folders can I create in my hosting account's root?

The number of files and subdirectories in a given directory should be limited to a...

How long does it take to set up, upgrade, or downgrade my hosting?

Linux Initial setup of your Linux shared hosting takes 24-48 hours....

Do your shared hosting accounts support Java?

Hosting accounts purchased after July 11, 2011 do not support Java . Existing...

Do your Linux hosting plans support Non-parsed Headers?

No. Our hosting plans do not support non-parsed headers (NPH). If you have older CGI...

What is a script?

A script is a library of functionality that is easily incorporated into a website....

What is an application plugin?

Plugins extend the functionality of an existing application and are installed and...

What is CSS?

Cascading Style Sheets (CSS) make it faster and easier to create and maintain...

What is Perl?

Practical Extraction and Reporting Language (Perl) is an open-source scripting...

Can I run Magento on shared hosting?

You can run Magento® on Linux shared hosting, however, shared hosting will not...

What is FFmpeg? Can I install it on my shared hosting account?

FFmpeg is cross-platform software used to record, convert and stream audio and video....

Capturing Information Through Wireshark

If you have experienced issues with your website or email, we might need information...

Do you support ColdFusion?

No, our shared hosting environment does not support ColdFusion as of November 29, 2011.

What type of compression format should I use in PHPMyAdmin?

When exporting your database from PHPMyAdmin, you can choose to either compress your...

Managing Users in WordPress

WordPress® attributes every post to a user. With the Users menu in WordPress, you...

Managing Comments in WordPress

Comments on your WordPress® Website let your users leave feedback on individual posts...

Clarifying File Repository Violations

As we continue to strive for optimal website performance and availability for all of...

What is my database host name?

Because cPanel hosts your databases locally, use localhost as the database's...

Outgoing Email (SMTP) Limit

500 outgoing messages/hour All email addresses on a cPanel shared hosting account...

Fixing Permalink Issues with WordPress

If you have a problem with your WordPress® installation's Permalinks, you can...

Maintaining Your WordPress Websites

Think of your website like an apartment; it requires maintenance. You don't just move...

Securing and Protecting Your WordPress Website

No one wants to be responsible for ruining everyone else's good time. No one wants to...

What is JetPack?

JetPack is a WordPress plugin that bundles some of the top WordPress features....

WordPress Plugins, the Internet, and You

Morrissey said, "I've seen it happen in other people's lives and now it's happening in...

What is a 404 Page?

A 404 page is an error page that displays when someone tries to access a page that...

Do your hosting accounts support active or passive FTP?

Our hosting accounts only support passive FTP. For this reason you need to make sure...

Which PHP file extensions can I use with my hosting account?

Linux hosting accounts support PHP 5. Depending on the contents of your .htaccess...

Why would I need additional (File Transfer Protocol) FTP users?

There are several reasons why you might consider creating an additional (File Transfer...

What is Concrete5?

Concrete5 is a free, open-source content management system (CMS) similar to...

Troubleshooting Joomla! SEF URLs

Joomla!® lets you use Search Engine Friendly (SEF) URLs for your website, which...

Do you disable any PHP functions on your Linux hosting accounts?

The PHP 5 function register_globals is turned off by default. To change the status of...

Can I edit my Website's content without having to FTP?

Yes, you can create new and edit existing files through the File Manager in your...

What is the name of my hosting account's relay server?

The relay server you need to use in your code depends on the type of hosting you use,...

Windows 7: Create FTP Connection

You can use Microsoft® Windows 7 to connect to your hosting account and upload...

Setting cPanel Email Default Addresses

cPanel email's Default Addresses are also known as "catch-alls." With a Default...

What FTP software do you recommend?

There are a number of popular FTP clients available online. We recommend:...

How many files can a shared hosting directory hold?

The number of files per directory you can use depends on the type of hosting you have:...

My Email Stopped Working After Setting up My Hosting

If your email stopped working when you set up your cPanel shared hosting account, this...

Sending Form Mail with cPanel and Plesk Shared Hosting

To send form mail for a website hosted on your cPanel or Plesk shared hosting account(...

Malicious WordPress Plugins

Plugins let you add and customize WordPress' features. WordPress keeps a repository of...

Linux Permissions Definitions

There are two types of general permissions and three types of advanced permissions...

Troubleshooting FileZilla FTP Connections

If you have problems establishing an FTP connection to your hosting account using...

Restore MySQL Database from Another Host

You can restore MySQL databases you created at another hosting company. To do so, you...

Optimize Table in MySQL

Optimizing your database removes the gaps in data or "overhead" that can occur when...

A Primer on Website Stats

Business websites benefit from getting information about their visitors: where they...

Adobe Muse: How to Publish a Website

If you created a website using Adobe Creative Cloud (CC) Muse, you can use its...

Where can I download my shared hosting backups?

Where you can download your backups you create depends on which type of backup you...

What is my FTP port?

Use port 21 when you're connecting an FTP client to your hosting account. Next...

Keeping Your WordPress Website Secure

Online security is a big deal. Here are a few tips to keep your WordPress® website...

Change a Secondary Domain's Root Folder

If you have either a Deluxe , Premium , Unlimited , or Ultimate hosting account,...

Should I choose a Windows or Linux hosting account?

If you've already decided you need a hosting account, you might get slipped up when...

Restore My Database

You can restore your database from a backup if it got hacked or damaged. How you...

Back up My Databases

You should always keep backups of your database — there's no other way to...

Add Subdomain

You can host websites on subdomains using your hosting account by adding the subdomain...

What is my SFTP port?

Use port 22 when you're using SFTP to connect to your hosting account. Next step...

Do I need a dedicated IP?

You only need to add a dedicated IP address to your shared hosting account if you want...

Checking Your Account Status

You may have to wait up to 48 hours before you can upload files to your account (FTP),...

Removing Dedicated IP Addresses from Your Hosting Account

You can remove a dedicated IP from your hosting account. To Remove the Dedicated IP...

What type of hosting account do I have?

Many of our hosting accounts offer different features from one another. Fortunately,...

Setting up cPanel Auto Responders

cPanel email lets you create an auto responder, which automatically replies to email...

Accessing cPanel Email Forwarders

cPanel email offers two options for email forwarding: Forwarders send a copy...

Creating cPanel Email Filters

cPanel lets you create two types of email filters: Account level filters...

Enabling cPanel Hot Link Protection

To prevent other Websites from using your bandwidth by directly linking to files on your...

Importing Email Accounts/Forwarders into cPanel

You can import a set of email accounts or forwarders into cPanel, creating addresses...

Block IP Addresses

cPanel lets you block IP addresses from accessing your hosting account using the IP...

Working with cPanel's Logs/Metrics

cPanel offers a number of different monitoring and statistic tools to help you...

Enabling Spam Assassin in cPanel

Our cPanel hosting accounts let you use SpamAssassin™ to help prevent spam from...

Logging in to cPanel Shared Hosting

Logging in to cPanel lets you control your hosting account, letting you upload files,...

View Your Database Details

After creating your database, you can find its details, including its hostname, in...

Configure MIME Types

cPanel shared hosting accounts offer a built-in MIME type tool. To Change Your...

Edit FTP Users

You can easily edit the password and working directory for FTP users. Log in...

Set Permissions

You can set different directory permissions for each of the directories in your Linux...

Preview Your Website

You can preview what your domain's website looks like before making it visible on the...

Enable SSH

SSH is a secure method of connecting to your hosting account to upload files, move...

Connect to Databases Remotely

Connecting remotely to a database lets you manage it using tools like MySQL Query...

Manage DNS for Your Hosting Account

If you need to change your hosted domain's DNS, you can access our DNS manager through...

Remove Domains

If you no longer want to host a secondary domain name on your hosting account, you can...

View Website Traffic Statistics

Our hosting accounts let you view statistics about your website's traffic....

Change Your Control Panel's Language

You can use your control panel in a large number of languages. Log in to your...

What is my website's root directory?

The root directory of your website is the content that loads when visitors access your...

Rename Files

You can rename files you've uploaded to your hosting account. Log in to your...

Create Files

You can create new files on your hosting account that use any extension. Log...

Create Directory

You can create new directories on your hosting account. Log in to your...

Delete Directories

You can delete directories and any files in them from your hosting account....

Download Files

You can download files from your hosting account onto your local computer....

Create Copy of a File Folder

You can create exact copies of files on your hosting account. Log in to your...

Move Files or Folders Between Directories

You can move files on your hosting account between different directories. Log...

Delete File or Folder

You can delete individual files from your hosting account. Log in to your...

How to Compress Files

You can compress multiple files together to create a single file. This is also known...

Manage Your Hosting Account Subdomains

Subdomains let you create memorable addresses and easy ways to access areas of your...

My Data Center Migration Failed

If you tried changing your hosting account's data center and it failed, there are a...

Request an SSL Certificate

After you purchase an SSL certificate , you need to request it for the website's...

What is my FTP host or address?

Your FTP client (e.g. FileZilla) will let you use either of these as the FTP address...

Resolving Google Safe Browsing Issues

If the following image displays when you visit your website, it's been blacklisted by...

Can I create additional logins for my cPanel shared hosting account?

No. You cannot create additional logins for your cPanel shared hosting account....

What is the path to sendmail on my Linux hosting plan?

The path to sendmail on our Linux hosting servers is: /usr/lib/sendmail

Connecting to a MySQL Database on Your Linux Hosting Account Using PHP

Below is a code sample for connecting to a MySQL database using PHP. <?php...

Connecting to a MySQL Database Using CGI/Perl

This example describes using CGI/Perl to connect to a MySQL Database....

What is the path to Python on my hosting account?

You can use Python with CGI on our shared hosting accounts. To use Python, you need...

Can I add Perl Modules to my hosting account?

No, you cannot add additional Perl Modules to the server. However, we have installed...

What is CURL?

CURL = Client URL Library cURL is supported on almost all hosting accounts (...

Enabling Joomla! Search Engine Friendly URLs

Joomla! lets you use Search Engine Friendly (SEF) URLs for your website, which can...

Using an SSL with Your WordPress Admin Control Panel

You need an SSL certificate installed and set up on your shared hosting account before...

Rewriting .htaccess Files for SEF URLs in Joomla!

To enable Search Engine Friendly (SEF) URLs in Joomla!®, you must first enable...

Changing cPanel Shared Hosting Account's PHP Error Handling

You can prevent cPanel shared hosting accounts from displaying PHP error messages on...

Setting up Custom-Defined PHP Error Logs in cPanel

cPanel offers built-in error logging, but it doesn't catch errors generated from PHP...

WordPress Compromise: TimThumb

TimThumb is a tool used by WordPress themes and plugins to resize images. Old versions...

Accessing Git on Your cPanel Shared Hosting Account

Our cPanel shared hosting accounts come with Git pre-installed (i.e. you don't have...

What is my absolute path?

cPanel absolute hosting paths are: /home/ username /public_html/ Where...

Create Cron Jobs

Cron is a standard Linux feature that lets you schedule tasks, called "Cron Jobs," to...

Joomla!: Remote Command Execution Vulnerability (0-Day: Dec. 12, 2015)

All Joomla!® users need to patch their installations due to a vulnerability...

Add Addon Domains to Host Multiple Websites

If you want to host a website besides your primary domain name, you can use cPanel's...

What is cPanel?

cPanel is a control panel that lets you easily manage many aspects of your account,...

What is MySQL?

MySQL is an open-source relational database used by many websites to store and...

Why isn't my website displaying?

If your website isn't displaying after you have uploaded your files, check the...

Common Web Page Errors

HTTP status codes are three-digit numbers that provide Web browsers with information...

Securing WordPress Admin in Linux

This article shows you how to add an additional password to your wp-admin folder under...

Move Your Website to GoWebsite (Shared Hosting)

If you have a hosting account somewhere else, but you want to move it to us (thank...

Getting Started with Hosting (cPanel)

If you're new to hosting or cPanel, this article will help you get started. 1. Set...

Importing MySQL Databases via SSH

Servers without a control panel (such as cPanel, Plesk, or Simple Control Panel) do...

PCI Compliance

At this time, the only GoWebsite products that offer PCI compliance are Online Store...

Restore My Website

You can restore your website from a backup if it got hacked or damaged. How you...

Resetting cPanel Email Passwords

There are two ways to change your cPanel email password, based on whether or not you...

WordPress Compromise: Spam Content

We've detected a compromise affecting some WordPress Websites. In this compromise,...

Restoring Installatron Websites from Backups

If you installed an application on your cPanel shared hosting account through...

FileZilla Errors: "The Server's Certificate Is Unknown" & ECONNREFUSED

You might receive the following error when trying to connect to your cPanel shared...

Add Domains/Websites

You can add domain names to any type of hosting account. However, what you can do with...

Install Zen Cart

If you have a cPanel shared hosting account, you can install Zen Cart (a popular...

Log in to Your Zen Cart Admin

Logging in to Zen Cart's admin to administer your Website requires you to find your...

Improve Slow Zen Cart Websites

If your Zen Cart Website is slow, there are a lot of things you can do to improve its...

You are not allowed to add more than 0 addon domains. The domain was not setup.

You might receive the following error message when trying to add a domain name to your...

Uninstalling WordPress or Joomla! (Manual Install)

If you no longer want to use WordPress® or Joomla!®, you can uninstall or...

Joomla! Module Security Compromise: mod_Administrator

We've detected a compromise affecting Joomla!® installations. In this compromise,...

Install Applications

Your hosting account has a built-in tool to make installing applications - like...

Website Errors: 503 Service Temporarily Unavailable

503 Service Temporarily Unavailable errors are most often caused by your Website having...

Change Your Account's Domain

Changing the primary domain name on a hosting account lets you change the domain name...

Publishing and Editing Posts in WordPress

WordPress® posts are the entries that display in reverse chronological order on...

Finding Your Account's PHP Version Using Phpinfo

The easiest way to find your PHP settings for an account is to upload a PHP info...

Connecting to MySQL Using PHP

You can access MySQL databases directly through PHP scripts. This lets you read and...

Add a Dedicated IP Address

If you want to use a dedicated IP address, you can add one to your account. For more...

Helpful WordPress Articles

Hosting a WordPress® website can be simple and exciting. The following articles...

Log in to WordPress

To use WordPress, you need to log in to the WordPress Dashboard. No matter how or...

Activating and Deactivating Plugins in WordPress

WordPress offers a large number of plugins to add functionality to your Website. They...

Troubleshooting Plugin Issues in WordPress

If you encounter slowness or errors on your WordPress Website, your plugins might be the...

Customizing Settings in WordPress

The Settings menu in the WordPress Dashboard helps you handle the configuration of...

  • Enable Debug Errors in WordPress
  • Setting WP_DEBUG to true in your wp-config.php will enable the debug mode...

  • Add and Edit Content in WordPress
  • It's easy to add and edit content on your WordPress website using Page Builder....

    Manage Hosting Account Domains

    After you set up your hosting account, you can manage the domains it uses:...

  • Change the Font Style in WordPress
  • You can use the default WordPress editor to change the font style that is used on your...

    How do each of cPanel's resources affect my Website?

    With shared hosting accounts, many customers' websites share the same servers and...

    PHP Upload Limits on Shared Hosting

    Your default PHP upload limit depends on the type of hosting account you have ( What...

    Which components does my hosting support?

    Some websites need particular components to function correctly. Check this list to...

  • Change the Footer in WordPress
  • You can manually make changes to the PHP code in the footer of your WordPress Website....

  • Change the Header in WordPress
  • You can manually make changes to the PHP code in the header of your WordPress Website....

  • Install a Plugin in WordPress
  • You can install a WordPress plugin using the available plugins in WordPress, or...

  • Create and Activate a Child Theme in WordPress
  • When customizing a theme, it is recommend to create a child theme to make changes to....

    Find Your Account's MySQL Version

    A database's version of MySQL doesn't change once you created it. If you are...

  • Using Page Builder in WordPress
  • Here's a collection of essential WordPress Page Builder tasks. This does not include...

    Identifying Malicious Redirects on Your Website

    If attackers compromise your Website, they might insert malicious code that redirects...

    php.ini/.user.ini Changes Not Taking Effect

    If you made changes to your Website's PHP initialization file ( php.ini or .user.ini )...

    Reset Your Website Application (CMS) Password

    Domain Registration

    Pay less for website domain names. Register your own .com, .net or .org for as low as $10.18 per year. We have everything you need to get online with your new domain.

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    For as little as $3.89 per month you can build your Website online with Website Builder using our easy to use professional templates. Play Video - Demo

    Quick Shopping Cart

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    Website Hosting

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